Litigated Motor Claims Handler

Davies; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent claims management company in Birmingham seeks a Litigated Motor Claims Handler to manage high-stakes credit hire cases. Responsibilities include investigating claims, conducting legal negotiations, and maintaining professional relationships with clients and third parties. Candidates should have litigation experience and excellent communication skills. This role offers hybrid working, 25 days of annual leave, and comprehensive benefits.

Benefits

25 days holiday which increases with service

Hybrid working model

Simply Health Care Cash Plan

Death In Service after 1 years’ service

Pension Contribution based 5% Employee / 3% Employer

Qualifications

• Experience managing complex litigation and credit hire files.
• Ability to prioritize multiple tasks effectively.
• Excellent negotiation skills in a legal context.

Responsibilities

• Investigate credit hire claims and conduct negotiations.
• Manage a caseload under supervision.
• Ensure compliance with legal regulations and guidelines.

Skills

Experience of litigation

Excellent communication skills

Good telephone negotiation skills

Ability to manage own caseload

Good IT skills

Education

At least 5 GCSEs or equivalent

Degree / LPC preferred

Tools

Word

Outlook

Case Management System

Job description

Litigated Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Birmingham

Description

As a Litigated Credit Hire Specialist here at Keoghs you'll be at the heart of a team dedicated to championing clients interests in high-stakes credit hire cases.

This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Benefits:

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Hybrid working – (Working only 1 day in the office)
• Simply Health Care Cash Plan
• Pension Contribution based 5% Employee / 3% Employer

Key Accountabilities

The role will involve dealing with a caseload of DA credit hire & injury files under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

The main aspects of the role will involve:

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy for approval by Team Leader.
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Processing bills
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

The role will also involve an understanding of the court process, to include

• Drafting defences
• Completing direction questionnaires
• Dealing with disclosure and exchange of evidence
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 questions
• Drafting CPR Part 35 questions
• Drafting Counter schedules

Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Experience, Skills and Qualifications

Essential:

• Experience of litigation and handling Credit Hire files with evidence of managing own case load
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Desirable:

• Experience of handling PI claims

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

#INDUKI

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation