LIS Customer Services Assistant x 3

University of Chester; Exton; On-site; GBP 23,000 - 28,000; Full time

Job summary

A UK-based university is seeking proactive Customer Services Assistants to join its Learning and Information Services team. You will deliver outstanding customer service, support various service channels, and work collaboratively in a team environment. Ideal candidates will have strong communication skills and experience in customer-facing roles, preferably in an educational setting. This role promotes a culture of diversity and inclusion.

Qualifications

• Recent experience in a similar customer service environment.
• Exposure to troubleshooting and service desk/ticketing systems is highly desirable.

Responsibilities

• Deliver outstanding customer service to students, staff, and external visitors.
• Support the teaching, learning, and administrative functions of the university.
• Operate across LIS’s diverse service portfolio.
• Assist with troubleshooting queries via service/helpdesk systems.
• Contribute to the smooth running of service desks and back-office operations.

Skills

Exceptional communication and interpersonal skills

Strong aptitude for IT systems and digital tools

Ability to work effectively within a team

Experience in a customer-facing role

Education

A Level standard or equivalent

Job description

Customer Services Assistant – Learning and Information Services (LIS), Chester (up to 3 posts available)

Learning and Information Services (LIS) is seeking 3 proactive and customer‑focused individuals to join our Chester team. This team operates across multiple front‑line service desks and supports a wide range of service channels, including library operations, telephone, email, and live chat.

Key Responsibilities

• Deliver outstanding customer service to students, staff, and external visitors.
• Support the teaching, learning, and administrative functions of the university.
• Operate across LIS’s diverse service portfolio, which includes Library, IT, and Digital services.
• Assist with troubleshooting and resolving queries via service/helpdesk ticketing systems.
• Contribute to the smooth running of service desks and back‑office operations.

About You

• Exceptional communication and interpersonal skills.
• Confident and adaptable, with a strong aptitude for IT systems and digital tools.
• Proven ability to work effectively within a team environment.
• Experience in a customer‑facing role, ideally within an educational or service‑focused setting.
• Exposure to troubleshooting and service desk/ticketing systems is highly desirable.

Qualifications

• Educated to A Level standard (or equivalent).
• Recent experience in a similar customer service environment.

Further Details

We encourage applications from a diverse range of applicants.