Linen Porter - Harrogate

Grantley Hall; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading luxury hotel in Harrogate seeks an enthusiastic individual to deliver exceptional linen services while maintaining high standards. You will engage with guests positively and support your colleagues in a team-oriented environment. Ideal candidates are detail-oriented with excellent communication skills and a passion for hospitality. This role comes with competitive benefits including holiday entitlement and discounts.

Benefits

Monthly service charge

31 days holiday increasing to 33

Access to earnings before payday

Complimentary meals when on duty

Discounted live-in accommodation

Team appreciation activities

50% off food and 20% off beverage

Annual paid volunteering days

Qualifications

• Hands-on approach to work, always being productive and looking to improve.
• Motivated to go the extra mile for guests and colleagues.
• Friendly, courteous and helpful.

Responsibilities

• Deliver clean line and collect all dirty linen from service rooms.
• Ensure interactions with guests are always warm and professional.
• Maintain tidy and well-organised stock areas.

Skills

Detail-oriented

Excellent communication skills

Positive attitude

Ability to use own initiative

Job description

• Deliver clean line and collect all dirty linen from the service rooms, striving to always maintain accurate stock levels
• Ensure linen delivered is consistently of the highest standard
• Maintain tidy and well‑organised stock areas, proactively reporting any maintenance issues if required
• Support colleagues across the department, building strong working relationships to deliver an efficient service
• Ensure interactions with our guests are always warm and professional, and that you do everything you can to exceed their expectations
• Hands‑on approach to work, always being productive and looking to improve
• Passionate about the work you do
• Detail‑oriented and drives standards
• Possess a positive attitude and a desire to learn
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Nestled in the North Yorkshire countryside, Grantley Hall is a five‑star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two‑MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
• Grantley Hall offers a wide range of benefits and opportunities for all employees:
• A monthly service charge – typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live‑in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities – Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees to do more with their money and help their wellbeing by providing access to a wide range of standout wellbeing support.
• Discounted hotel stays with Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• On‑site team gym with professional induction
• Refer a Friend Scheme where you can earn up to £1,000
• 24/7 Employee Assistance Support line and online portal supporting "mind, money, move, munch"
• Grantley Academy to support your development
• Annual paid volunteering days