Lift Service Manager

Marmon Lift Recruitment; Andover; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading independent lift company in Andover seeks an experienced Lift Service Manager. The role requires proven leadership in the lift industry, oversight of service teams, and a commitment to safety and customer satisfaction. Ideal candidates will have a technical background and at least 3 years in service management. This position offers a competitive salary and a range of benefits including bonuses and professional development opportunities.

Benefits

Company car or car allowance

25 days holiday + bank holidays

Private pension

Employee Assistance Programme

Death in Service (3x salary)

Discretionary sickness scheme

Enhanced family policies

Employee referral scheme

Incentive scheme

Discounts platform

Career progression

Qualifications

• Proven leadership experience within the lift industry, ideally in service or repairs management.
• Minimum 3 years of experience managing lift service or engineering operations.
• Confident using service management systems and Microsoft Office tools.

Responsibilities

• Lead and manage the Lift Service team, ensuring efficient delivery of repair and maintenance activities.
• Oversee scheduling, resource allocation, and performance management.
• Foster strong client relationships and ensure customer satisfaction.
• Drive safety culture and compliance, conducting audits.
• Support hiring, training, and development of engineers and staff.
• Manage budgets and performance metrics.

Skills

Leadership experience in the lift industry

Client relationship skills

Problem-solving

Communication

Technical understanding of lift systems

Tools

Service management systems

Microsoft Office

Job description

Overview

Lift Service Manager

Lift Industry

Location: Andover, Hampshire

Basic Salary : £55,000 - £60,000

Benefits: Company car or car allowance, 25 days holiday + bank holidays, private pension, Employee Assistance Programme (Day 1), Death in Service (3x salary), discretionary sickness scheme, enhanced family policies, employee referral scheme, incentive scheme, discounts platform, career progression

Commutable from: Andover, Basingstoke, Salisbury, Winchester, Newbury, Tidworth, Amesbury, Whitchurch, Eastleigh, Southampton

Company: Marmon Lift Recruitment is supporting one of the UK’s leading independent lift companies in the search for an experienced and driven Lift Service Manager based in Hampshire.

Now operating as a stand-alone, PE-backed business, our client is undergoing significant transformation and growth. The Lift Service Manager role is a key appointment within this journey — providing leadership, technical oversight, and operational excellence across the Service Department.

Responsibilities

• Lead and manage the Lift Service team, ensuring efficient, safe, and high-quality delivery of all repair and maintenance activities.
• Oversee scheduling, resource allocation, and performance management to meet customer expectations and contractual deadlines.
• Foster strong client relationships, handling escalations and ensuring excellent customer satisfaction.
• Drive safety culture and compliance, conducting audits and ensuring proper use of PPE, tools, and vehicles.
• Support hiring, training, and development of engineers and office staff.
• Manage budgets and performance metrics, ensuring profitability and operational efficiency.
• Collaborate with Account Managers and internal teams to deliver seamless service and quality outcomes.

Ideal Candidate

• Proven leadership experience within the lift industry, ideally in service or repairs management.
• Minimum 3 years of experience managing lift service, engineering operations, or related services.
• Strong technical understanding of lift systems and safety standards.
• Excellent communication, problem-solving, and client relationship skills.
• Confident using service management systems and Microsoft Office tools.
• Committed to delivering operational excellence, safety, and customer satisfaction.

Apply

1. For a confidential conversation, call (phone number removed) (Monday - Friday)
2. Ping us your CV by email

Marmon Lift Recruitment is passionate about understanding what is truly important about your next move before entering an application or interview process. This commitment to you will ensure we represent your best interests at all times, and together we can secure your next move in the passenger lift industry