LifeTime Support Senior Engineer

Eaton Group; Wimborne Minster; On-site; GBP 65,000 - 90,000; Full time

Job summary

Eaton - Mission Systems Division (MSD) is the world's leading provider of hose and drogue Air-to-Air Refuelling (AAR) and actuation systems. The Senior Engineer will deliver critical troubleshooting guidance and fault finding to end users, coordinating failure investigations to meet customers' operational requirements.

In the Lifetime Support IPT, the Senior Engineer provides strategic support services, prioritising urgent operational tasks, communicating with stakeholders, and ensuring

Qualifications

• Engineering degree or equivalent in a relevant field.
• 3+ years engineering experience in manufacturing/defense.
• Experience coordinating failure investigations and providing after-market support.

Responsibilities

• Provide troubleshooting guidance and fault finding to end users.
• Coordinate investigation activities across engineering functions including safety assessments.
• Lead Emergency Failure Review Board activities to triage evolving situations.
• Input and manage schedule and cost planning; maintain customer and supplier relationships.
• Support continuous improvement and communicate project needs across teams.

Skills

Mechanical

Electro-mechanical

Fluid systems

Structures

Systems engineering

Education

Engineering degree

Job description

What you’ll do:

Eaton - Mission Systems Division (MSD) is the world's leading provider of hose and drogue Air-to-Air Refuelling (AAR) and Actuation systems. Eaton work directly with the aircraft manufacturers and end-users to develop systems that achieve their operations in challenging environments, safely and successfully.

The Senior Engineer is an important position in the team. They are responsible for providing critical trouble shooting guidance and fault finding to the end users, co-ordinating failure investigations and delivering solutions to meet the customers operational requirements.

A Senior Engineer in the LTS Engineering team is responsible for delivering strategic support services to our customers. This involves many varied activities which require regular evaluation to optimise and prioritise urgent operational support and target critical activities. All tasking needs to be clearly communicated to the appropriate audience, and completed within project objectives (quality, time, cost and customer commitments). Compliance with the required processes and practices is also essential.

• Providing Aftermarket support services to multiple customers and Air Forces across several different AAR systems.
• Ensuring the IPT customers receive guidance and trouble-shooting advice in appropriate times scales to support operational requirements.
• Co-ordinating investigation activities across multiple engineering functions, often requiring Safety critical assessments and Emergency Failure Review Boards to triage evolving situations.
• Key areas of work include: failure investigation and Fracas management, Obsolescence reduction, Supply chain support, Reliability and failure data tracking, Maintenance updates, Repair capabilities, BAU / bid support & Technical publications input.
• Co-ordinates and communicates project needs with internal colleagues to achieve task completion, as well as flowing up escalations through the business tier board system.
• Inputs and updates to schedule and cost planning
• Build and maintain customer and supplier relationships
• Strive for continuous improvement opportunities
• Assigned to the Senior Engineer role as part of the Lifetime Support IPT.
• Other duties assigned as necessary

Qualifications:

• Engineering degree or equivalent with at least 3 years experience in Engineering field.

Skills:

• Experience with technical projects within a manufacturing company, preferably in the defence and / or commercial aerospace markets
• Experience in communicating to mixed audiences and reporting of progress.
• Experience in one or more of the following fields - mechanical, electro-mechanical, fluid, mechanisms, structures or systems.

POSITION CRITERIA

• You are motived and proactive, driving solutions to completion.
• You will have good appreciation and understanding of the engineering product life cycle.
• You have a good understanding of Systems Engineering Management.
• You are a natural problem solver, with a solutions focused mindset
• You are willing and able to tackle unfamiliar tasks, using a practical approach to achieve positive results.

PREFERRED QUALIFICATIONS / SKILLS:

• The ability to co-ordinate investigations, involving multi-functional colleagues and communicate results internally & externally.
• The ability to work within a large organisation in a matrix management structure
• Decision making / problem solving – able to make decisions in complex and ambiguous situations and with incomplete data
• Ability to build excellent relationships with the customer, the team and wider Eaton colleagues
• Organisation and time management skills to allow coverage of multiple work strands and reactive responses to emerging issues.
• A good knowledge of airworthiness and safety regulations, as well as aerospace industry standards to steer appropriate considerations in all tasks.
• Ability to be a role model to junior engineers in line with the Business core values and behaviours
• Demonstrated engineering knowledge, with product and technical understanding
• Good level of competence in engineering processes, practices and measures of performance

• Excellent written and verbal communication skills
• Work in a matrix organisation within a global virtual engineering organization
• Engage with divisional resources
• Develop productive working relationships with functions and organisations outside of Engineering
• Develop working relationships within the Aerospace engineering community
• Develop working relationships with customers
• Domestic and international travel may be required 10%

The successful applicant will be in contact with US ITAR controlled technology, goods, and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.