Lifestyle Manager - Arabic & French Speaking

Ten Lifestyle Group; England; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global travel and lifestyle concierge company is seeking a motivated Lifestyle Manager to manage luxury service requests. You will engage with members, providing tailored travel, retail, and entertainment experiences, especially in the Middle East market. Fluent English, Arabic, and French are requirements. The role involves working under pressure, maintaining high service standards, and leveraging contacts in the industry. This position offers a hybrid working arrangement with numerous benefits, including paid sabbaticals and a career in a dynamic environment.

Benefits

Paid Sabbaticals

Employee Discounts

Remote Working Holidays

Employer contributory pension

Qualifications

• Fluency in multiple languages is a requirement.
• Local knowledge of culture and events in the Middle East is preferred.
• Experience in customer service or hospitality is mandatory.

Responsibilities

• Manage requests and provide excellent restaurant options.
• Promote the business's wider services to members.
• Help resolve customer care issues effectively.

Skills

Fluency in English

Fluency in Arabic

Fluency in French

Exceptional verbal and interpersonal skills

Strong online research skills

Job description

Responsibilities

• Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
• Promote the wider Ten business to our members and suggest / take briefs for other teams in the business ( tickets, travel, motor, home improvement etc.).
• Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
• Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
• To demonstrate you can confidently negotiate a benefit with suppliers (i.e. restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
• To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly.
• To maintain high standards of service and communication with the member throughout the request / member journey.
• To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100 % accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes.
• To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
• To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option.

We are looking for a professional, motivated and committed Lifestyle Manager in the area of Luxury Lifestyle Management. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in the UK, and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalised solution to our members request within specified time frames.

Qualifications

• Fluency in English, Arabic and French is required. Excellent written & oral communication is a MUST. Please be prepared to take a language test in any language you mention as a skill.
• Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; a plus is having knowledge and experience in working in the travel sector – such as firsthand experience booking flights, hotels and having confidence to make other travel reservations.
• Experience in leisure-oriented sector of business, hospitality, customer service, concierge or call centre.
• An understanding of the luxury lifestyle and affluent customers.
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all times.
• Exceptional attention to details.
• Reactive problem solving.
• Ability to work with tight deadlines and under pressure.
• Strong online research skills – “Can‑Do” and positive attitude.
• Passionate about customer service and sharing local tips.
• Strong work ethics.
• Only Arabic speaking candidates who are CURRENTLY based in the UK will be considered.

Working Conditions

• Shift Patterns: Rotational shifts 5 days a week (example either Tuesday–Saturday or Sunday–Thursday); 9 hours including 1 hour of lunch break. Day shift hours to be discussed in interview.
• Guidelines for Hybrid / Home Office option: If you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60 % Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions.
• Internet service must meet minimum requirements and minimum speed check must be complete.

Benefits

• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Employer contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.).
• Remote Working Holidays – possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

About the Company

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America and Westpac. As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high‑net‑worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. Ten's partnerships are based on multi‑year contracts which generate revenue through platform‑as‑a‑service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry‑first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white‑label, co‑branded, or affiliate partnership basis. Looking ahead, Ten's strategy revolves around the following key areas:

• Deliver a world‑class member experience.
• Invest in technology.
• Expand contracts with new and existing clients.
• Establish a foothold in new markets by leveraging its market‑leading service proposition.

For more information, please watch Ten's Growth Engine Video.