Lifeline Response Officer

Darlington Borough Council; Tees Valley; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local authority in Tees Valley is seeking a Lifeline Response officer to provide vital support for residents. Responsibilities include demonstrating and monitoring technology, responding to emergencies, and maintaining databases. Ideal candidates should have strong communication skills and experience with vulnerable populations. The position offers a salary between £25,119 - £26,421, along with generous benefits, including flexible working and training opportunities.

Benefits

32 days Annual Leave plus Bank Holidays

Local Government Pension Scheme

Flexible working

Generous Maternity, Paternity and Adoption Leave schemes

Wide range of training opportunities

Confidential counselling service

Cycle to Work Scheme

Qualifications

• Experience in a customer-facing role, preferably with older and vulnerable people.
• Ability to respond calmly in emergency situations.
• Understanding of GDPR for administrative tasks.

Responsibilities

• Demonstrate, install, and monitor technology for lifeline services.
• Respond to emergency calls as necessary.
• Administer and maintain databases related to responsibilities.

Skills

Confidence in using databases

Microsoft Office packages

Effective communication

Compassionate interaction

Customer service experience

Job description

Hours and Pay

Salary £25,119 - £26,421 (per annum - pro-rata). Salary Band £20,001 to £30,000. Post Type Permanent. Hours Per Week: (please see advert text)

Job and Application details

Categories Housing
Directorate N/A Published Date 14/11/2025 Closing Date 30/11/2025

Lifeline Services have been providing award winning support to the residents of Darlington since 1989 and the equipment that we provide gives the user and their families the reassurance needed to enable them to live safely and independently in their own home.

The response team is based at our Town Hall office and the integral duties of a Lifeline Response officer is the demonstration, installation and monitoring of various technology alongside responding to any emergency calls as necessary. Our officers must be of a calm and caring nature and be able to think dynamically, in a fast paced and busy environment.

You will be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role.

You will need to be approachable with a 'can do' attitude and amongst other valuable skills, be sociable, flexible and possess the ability to communicate effectively and with compassion to our clients.

It would be an advantage to have a strong background of working in a customer facing role with experience of older and more vulnerable people.

Shifts

Week 1

• Monday 15:30-21:30 (6 hours)
• Tuesday 15:30-21:30 (6 hours)
• Wednesday 15:30-21:30 (6 hours)
• Saturday 15:30-21:30 (6 hours)
• Sunday 15:30-21:30 (6 hours)

Week 2

• Tuesday 15:30-21:30 (6 hours)
• Wednesday 15:30-21:30 (6 hours)
• Thursday 15:30-21:30 (6 hours)

This shift pattern would suit one applicant at 24 hours per week or could be split between multiple applicants.

Benefits

• 32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Arriva Employee Travel Club

For detailed information on this role, please refer to the 'Role Profile' and 'Role Profile supporting document'.

Or for an informal discussion please contact 01325 406888 and ask to speak to a Lifeline Senior Officer.

For any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or [e-mail].

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.