Life Underwriter - New Business and Claims

LV=; Bournemouth; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in the UK seeks an organized and self-motivated underwriter to efficiently process new business applications for life and health insurance products. The successful candidate will have excellent communication skills and robust administration abilities, with a strong focus on customer service. This full-time role offers a competitive salary and flexible working arrangements, alongside opportunities for development and growth.

Benefits

26 days' holiday

Annual bonus scheme

Flexible benefits package

Competitive pension scheme

Group Life Assurance

Employee Assistance Programme

Discounts on insurance products

Qualifications

• Proven experience in medical underwriting.
• Ability to work in a fast-paced environment.
• Experience with life, critical illness, and income protection products.

Responsibilities

• Underwrite new business applications for insurance products.
• Make decisions with customer-focus.
• Build and maintain relationships with customers.

Skills

Excellent communication skills

Strong administration skills

Excellent customer service skills

Numeracy and literacy skills

Ability to work independently

Education

CII exams in Life & Disability underwriting

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

We have a fantastic opportunity for an organised, self-motivated underwriter to join our established team at LV.

Within this fundamental role, you’ll efficiently underwrite new business applications for life, critical illness and income protection insurance on appropriate terms in relation to the risk.

The product range within the department consists of Life, Critical Illness and Income Protection insurance, so previous experience of underwriting at least one of these products is essential.

You will be fully supported by our existing team and make a positive impact within the business and to our valued customers.

This role is offered on a permanent basis, with fantastic opportunities for growth and development.

You’ll be required to attend some training sessions at our Exeter office, but we offer a highly flexible working model in which you may work predominately from home, the Exeter office, or our Bournemouth or Hitchin offices.

Key Responsibilities

• Making important decisions in an efficient, customer-focused way, utilising all relevant information to reach your decision.
• Providing fair and balanced information surrounding your decision, including concise and robust justifications of why decisions have been reached.
• Referring cases to third parties, including reassurers, in an accurate and clear manner.
• Utilising your excellent customer service skills to build and maintain relationships with customers and intermediaries.
• Contributing your ideas for process improvement to support the department and meet KPI’s.
• Identifying and contributing suggestions on improving the customer journey.
• Obtaining ongoing CPD by self-education, attending training seminars, industry events and providing feedback to colleagues and other business areas as required.
• Providing coaching and support to colleagues over time, where required.
• Becoming involved in projects and/or testing.
• Assessing new business applications and make underwriting decisions within risk appetite.

About You

Our ideal candidate will…

• Demonstrate excellent communication skills, both written and verbal.
• Be able to work in a fast-paced, changing environment while completing work to a high standard within an agreed timeframe.
• Possess robust administration skills, with the ability to prioritise, plan and organise your workload to meet customer needs.
• Take ownership and work independently on complex cases, while also helping your team meet key targets.
• Competently make pragmatic decisions and judgements on your cases in line with regulatory requirements and LV= values.
• Demonstrate excellent numeracy and literacy skills, with a keen eye for detail (spotting errors, conflicting information or concerns is key within the role).
• Competently use Microsoft Office (Word, Excel and Outlook).
• Be experienced in working on initial or full medical underwriting.
• Have a good level of knowledge on Protection products we offer at LV=.
• Have obtained CII exams in Life & Disability underwriting or similar (desirable but not essential for the role).

Rewards & Benefits

This role is a Band B in the LV= salary structure. At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:

• 26 days' holiday – increasing after two years of service to 28 days
• The opportunity to buy or sell up to five days of holiday
• An annual bonus scheme based on company and personal performance
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
• Competitive pension scheme – LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
• Group Life Assurance of four times your basic pay to your dependants (you’ll have the option to increase this to 8 x cover)
• Group Income Protection, if you enroll into the pension scheme and reach 5 years of service
• Employee Assistance Programme (EAP) service for support when you need it
• Access to a virtual GP service
• Shared parental leave
• Up to 20% discount on our life products for you and your immediate family.

About Us

Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media. We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity. We don’t discriminate on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re also open to conversations about flexible working as part of your application – if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered.