Life & Pensions Customer Service Specialist - Belfast

Honeycomb; Belfast; On-site; GBP 28,000 - 32,000; Full time

Job summary

A Financial Services business in Belfast is seeking Customer Service Specialists for a full-time, permanent role. You will handle inbound inquiries, process complaints, and liaise with stakeholders to ensure high customer service standards. Ideal candidates will have experience in life and pensions products and financial services. This position offers a salary between £28K and £32K, along with a benefits package.

Benefits

Benefits package

Qualifications

• Demonstrable knowledge of administration of life and/or pensions products.
• Experience of working within financial services.

Responsibilities

• Respond to complaints from policyholders and financial advisors.
• Process complaints prioritizing as determined by the company.
• Liaise with internal and external parties to discuss specific complaints.
• Maintain a high level of service ensuring customers are kept informed.

Skills

Knowledge of life and pensions products

Experience in financial services

Job description

A Financial Services business in Belfast is seeking Customer Service Specialists for a full-time, permanent role. You will handle inbound inquiries, process complaints, and liaise with stakeholders to ensure high customer service standards. Ideal candidates will have experience in life and pensions products and financial services. This position offers a salary between £28K and £32K, along with a benefits package.