Life Claims Assessor - Empathetic & End-to-End

Aviva; Wales; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company in the United Kingdom is looking for a Protection Specialist Claims Assessor. In this role, you will assess life, terminal illness, and critical illness claims while supporting customers with care. The ideal candidate has experience in claims management, strong communication skills, and a knowledge of relevant legal aspects. This position offers a competitive salary, bonus opportunities, and generous benefits including a pension scheme and holiday entitlements.

Benefits

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday

Private Medical Benefit

Up to 40% discount on products

Up to £1,200 Aviva shares per year

Flexible benefits

Qualifications

• Experience in assessing life-related products like life insurance.
• Ability to support vulnerable customers with attention to detail.
• Confidence in making independent claim decisions.

Responsibilities

• Assess life, terminal illness, and critical illness claims.
• Guide customers through their claims journey with care.
• Manage a portfolio of claims and suggest improvements.

Skills

Life-related product assessment

Knowledge of legal aspects (probate, CIDRA)

End-to-end claims management

Strong communication skills

Decision-making confidence

Job description

A leading insurance company in the United Kingdom is looking for a Protection Specialist Claims Assessor. In this role, you will assess life, terminal illness, and critical illness claims while supporting customers with care. The ideal candidate has experience in claims management, strong communication skills, and a knowledge of relevant legal aspects. This position offers a competitive salary, bonus opportunities, and generous benefits including a pension scheme and holiday entitlements.