Life Claims Assessor - Empathetic & End-to-End

Aviva; Stockton-on-the-Forest; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent insurance company in the UK is seeking a Protection Specialist Claims Assessor to assess life and critical illness claims with empathy. The role involves guiding customers through their claims journey, managing a portfolio, and ensuring a high-quality service. The ideal candidate will have experience in assessing life-related products, strong communication skills, and a customer-first mindset. Offering a competitive salary, benefits include bonuses, generous pension contributions, and flexible working arrangements.

Benefits

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Proven experience in assessing life insurance claims and related products.
• Ability to handle vulnerable customers with empathy.
• Experience in independently making claims decisions.

Responsibilities

• Assess life and critical illness claims from investigation to outcome.
• Guide customers through their claims journey with care.
• Manage a portfolio of claims across multiple systems.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Experience managing claims end-to-end

Strong communication skills

Customer-first mindset with attention to detail

Confidence in decision-making

Job description

A prominent insurance company in the UK is seeking a Protection Specialist Claims Assessor to assess life and critical illness claims with empathy. The role involves guiding customers through their claims journey, managing a portfolio, and ensuring a high-quality service. The ideal candidate will have experience in assessing life-related products, strong communication skills, and a customer-first mindset. Offering a competitive salary, benefits include bonuses, generous pension contributions, and flexible working arrangements.