Life Claims Assessor - Empathetic & End-to-End

Aviva; Preston; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent insurance company in the UK is seeking a Protection Specialist Claims Assessor to join its team. The role involves assessing life and critical illness claims while providing exceptional support to customers. Candidates should have experience in life-related products and strong communication skills. The position offers a competitive salary, bonus opportunities, and a generous pension scheme. The company values inclusivity and welcomes applications from diverse backgrounds.

Benefits

Competitive salary

Bonus opportunity

Generous pension scheme

29 days holiday + bank holidays

Private Medical Benefit

Retailer discounts

Free Aviva shares

Supportive policies

Flexible benefits

Paid volunteering days

Responsibilities

• Assess life, terminal illness, and critical illness claims from investigation to outcome.
• Support customers with empathy, delivering difficult news sensitively.
• Manage a portfolio of claims across multiple systems.
• Be a key contact for technical queries and help coach others.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Strong communication skills

Confidence in making decisions

Job description

A prominent insurance company in the UK is seeking a Protection Specialist Claims Assessor to join its team. The role involves assessing life and critical illness claims while providing exceptional support to customers. Candidates should have experience in life-related products and strong communication skills. The position offers a competitive salary, bonus opportunities, and a generous pension scheme. The company values inclusivity and welcomes applications from diverse backgrounds.