Life Claims Assessor - Empathetic & End-to-End

Aviva; Oughtibridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Protection Specialist Claims Assessor in Oughtibridge, UK. You will be responsible for assessing life claims and guiding customers through their claims journey with empathy. The ideal candidate will have experience with life-related products, strong communication skills, and the ability to manage claims end-to-end. This role offers a competitive salary, bonus opportunities, a generous pension scheme, and various employee benefits including flexible working options.

Benefits

Competitive salary

Bonus opportunity - up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Flexible benefits

Paid volunteering days

Qualifications

• Proven experience in assessing protection claims with empathy.
• Ability to manage a portfolio of claims across multiple systems.
• Skills in guiding customers through their claims journey.

Responsibilities

• Assess life, terminal illness, and critical illness claims.
• Support customers through the claims process while delivering sensitive news.
• Act as a key contact for technical queries.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Experience managing claims end-to-end

Strong communication skills

Confidence in making decisions

Job description

A leading insurance company is seeking a Protection Specialist Claims Assessor in Oughtibridge, UK. You will be responsible for assessing life claims and guiding customers through their claims journey with empathy. The ideal candidate will have experience with life-related products, strong communication skills, and the ability to manage claims end-to-end. This role offers a competitive salary, bonus opportunities, a generous pension scheme, and various employee benefits including flexible working options.