Life Claims Assessor - Empathetic & End-to-End

Aviva; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major insurance company is seeking an experienced Protection Specialist Claims Assessor to evaluate life-related claims with empathy and care. In this role, you will handle claims from start to finish, providing outstanding customer service while managing a portfolio of cases. You will also coach others and facilitate communication with brokers and third parties. The company offers competitive salaries, flexible working options, generous holidays, and a robust pension scheme.

Benefits

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Parental and carer's leave

Flexible benefits including sustainability options

Paid volunteering days

Qualifications

• Experience assessing protection claims in a supportive team.
• Strong attention to detail and customer-first mindset.
• Ability to communicate effectively with vulnerable customers.

Responsibilities

• Assess life, terminal illness and critical illness claims.
• Guide customers through their claims journey.
• Manage a portfolio of claims and suggest improvements.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Experience managing claims end-to-end

Strong communication skills

Confidence in making decisions

Job description

A major insurance company is seeking an experienced Protection Specialist Claims Assessor to evaluate life-related claims with empathy and care. In this role, you will handle claims from start to finish, providing outstanding customer service while managing a portfolio of cases. You will also coach others and facilitate communication with brokers and third parties. The company offers competitive salaries, flexible working options, generous holidays, and a robust pension scheme.