Life Claims Assessor

Accenture; City Of London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading consulting firm is seeking an experienced Life Claims Assessor. You will manage Individual Protection claims, ensuring fair and balanced decisions while providing excellent customer service. The ideal candidate will have hands-on experience with life underwritten protection products and the ability to manage multiple tasks effectively. This role is remote, offering a chance to make a positive impact on vulnerable customers.

Qualifications

• Recent, hands-on experience in assessing claims for life underwritten protection products is mandatory.
• Demonstrable ‘can-do’ attitude with ability to pro-actively manage workload.

Responsibilities

• Manage Individual Protection claims from notification to final settlement.
• Assess claims in line with client claims philosophy and policy terms.
• Communicate with members and clients for claim information and requirements.
• Resolve appeals and complaints effectively.

Skills

Excellent inter‑personal skills

Excellent communication skills

Ability to manage several tasks

Strong customer service orientation

Job description

Life Claims Assessor

Career Level: 11

Location: Remote

Are you an experienced Life Claims Assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.

As a Life Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our clients life claims philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.

You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.

What we expect from you

• Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards.
• Assessment of claims in line with the client claims philosophy and policy terms and conditions.
• Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:
• Obtain further information in relation to claims or potential claim enquiries.
• Explain claims requirements and decisions.
• Resolve appeals and complaints.
• Build and maintain relationships with intermediaries and service providers.
• Contribute ideas for the continuous improvement of the claims business process to ensure our claims remains innovative and forward thinking, constantly challenging the status quo.
• Work closely with other areas like Group Claim Assessors, Underwriting, Actuarial, Client Services to develop a thorough understanding of the business and contribute to best practice overall.

Key requirements

• ESSENTIAL: Recent, hands‑on experience in assessing claims for Life underwritten protection products — this is a mandatory requirement and applications without this experience cannot be considered.
• Excellent inter‑personal and communication skills.
• Well‑organised and ability to manage several tasks at the same time.
• Desire to deliver excellent customer service. A demonstrable ‘can‑do’ attitude with the ability to pro‑actively manage workload.