Licensing Coordinator - 6 Month FTC

Stonegate Company Ltd.; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality group in the United Kingdom seeks a Licensing Coordinator to manage licensing applications and ensure compliance with relevant legislation. The role involves liaising with stakeholders, addressing complaints, and maintaining company records. Ideal candidates will have strong administration experience, excellent communication skills, and knowledge of licensing regulations. This position offers attractive benefits including annual leave, bonus schemes, and health resources.

Benefits

25 days of annual leave plus bank holidays

Bonus Scheme

Discounted Private Medical Insurance

Discounts on Dental Insurance

Reward Card with discounts on food and drinks

Life Assurance benefits

Access to pay early via Wagestream

Discounted access to David Lloyd membership

Award winning Learning & Development programmes

Qualifications

• Must have high standards of customer service.
• Ability to prioritize and manage high volume workload.
• Enthusiastic and team-oriented approach.

Responsibilities

• Administer licensing applications under Licensing Act 2003 and Gambling Act 2005.
• Liaise with representative bodies and manage complaints.
• Ensure compliance with administration requirements.

Skills

Administration experience

Knowledge of Licensing Act 2003

Communication skills

Negotiation skills

CRM system experience

Organizational skills

Proficiency in Word

Proficiency in Excel

Proficiency in Outlook

Education

ALPH qualification

Institute Licensing Practitioners Certificate

Job description

Licensing Coordinator - 6 Month FTC

Head Office Based - Solihull, West Midlands

To administer licensing matters and service the requirements of Stonegate Group (Publican Partnerships, Craft Union, Managed, Commercial and Joint Ventures).

You will be responsible for administrating premises licence applications under the Licensing Act 2003 and Gambling Act 2005 ensuring applications comply with the current legislation, made in a timely manner and Company databases are maintained.

You will be a point of contact for the representative bodies and will represent the Group regarding licensing matters which include complaints, compliance, enforcement, prosecution, application queries and objections.

Duties and Responsibilities:

Day to day responsibility for the administration of licensing applications to include:

• Licensing Act 2003
• Gambling Act 2005
• PRS/PPL
• Pavements (Highways and Business & Planning Act)
• A Boards
• Smoking Permits

• To liaise with representative bodies, solicitors and key internal stakeholders on applications made and ad hoc queries raised
• Manage complaints regarding compliance with premises licence conditions or those in breach of the core licensing objectives under the Licensing Act 2003. You will advise the various operational teams to ensure the best commercial outcome which also protects the Groups commercial interests
• Ensure compliance with the administration requirements of the Company and any deviations in standards of performance are addressed and escalated
• To liaise with four business units on a regular basis to actively progress matters and deal with ad hoc queries
• Manage a roll out program in accordance with the business units as pubs convert from publican partnership to managed, ensuring a timely deliver, keeping costs to a minimum and compliance to current legislation
• To provide all internal and external stakeholders with an excellent service in accordance with Company procedures.
• To maintain and improve relations with the business units by providing training, guidance and protecting the Group always from adverse publicity and criminal prosecution
• Manage “blue light incidents. Requirement to work occasional weekends
• Ensure all relevant licensing documentation and records are maintained
• Ensure the Groups electronic systems are always accurate
• Ensure appropriate re-charges for licensing costs are raised

Skills and Qualifications:

• Previous administration experience and evidence of accurate workingKnowledge of the Licensing Act 2003, Immigration Act 2016, Gambling Act 2005ALPH qualificationInstitute Licensing Practitioners Certificate would be advantageousExcellent communication and negotiation skillsAbility to prioritise and deal with high volume workload and manage own workload effectivelyHave excellent organisation skills and be able to manage fast past administrationHigh standards of customer service essential and be comfortable dealing with demanding clientsExperience of using a CRM system would be advantageousEnthusiastic, energetic and team approach to workingDemonstrate good competency in Word, Excel and Outlook

What makes Stonegate a great place to work?

At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.

• 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
• Bonus Scheme
• Access to discounted Private Medical Insurance through Vitality
• Exclusive discounts on Dental Insurance
• Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
• Life Assurance which gives access to Help @ Hand
• Access to your pay early via Wagestream
• The Stonegate Xtra portal with access to a wide range of high street discounts and offers
• Discounted access to David Lloyd membership
• Award winning Learning & Development programmes to drive your career

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on [e-mail].

Job Reference: PW1430785SolLCMF