Library Team Assistant

Royal Borough of Kensington and Chelsea; Havant; On-site; GBP 15,000 - 17,000; Full time

Job summary

A local council in Havant is seeking a Library Team Assistant to deliver excellent customer service and engage with the community through various activities. The role involves promoting library services, assisting customers, and supporting ongoing initiatives in schools and community centres. Ideal candidates will have a background in customer service and strong communication skills. This position offers a varied work environment and the chance to positively impact local connections.

Benefits

Comprehensive induction and training

Employee Assistance Programme

Generous annual leave entitlement

Occupational sick pay

Access to Local Government Pension Scheme

Qualifications

• Experience in a busy, customer-facing role with a friendly, inclusive approach.
• Strong communication and presentation skills, able to engage diverse audiences.
• Resilience to handle challenging interpersonal situations calmly.
• Good digital skills and willingness to learn new systems.
• Physically able to carry out manual tasks.

Responsibilities

• Create a welcoming space and help customers access library services.
• Promote Best Start services in the community to large groups.
• Work with partners, welcoming them into the library.
• Help customers build digital confidence and assist with tasks.
• Lead reading initiatives and carry out manual tasks.

Skills

Customer service experience

Strong communication skills

Digital skills

Ability to handle challenging situations

Job description

Job Details

Job Reference : HCC622849

Salary Range : £25,186 - £26,244 pro-rata, per annum (actual salary £15,655 - £16,313 per annum)

Work Location : Leigh Park Library, Havant

Hours per week : 23

Contract Type : Permanent

Closing Date : 7 December 2025

Interview Date : 17 December 2025

The Role

Make a real difference in your local community as a Library Team Assistant at Leigh Park Library, part of the new Best Start Family Hub initiative. This is a varied, people-focused role, combining excellent customer service and library activities with community outreach – promoting services in schools, community centres, and other venues. You’ll also work closely with partners, welcoming them into the library and supporting initiatives that strengthen local connections. If you enjoy variety, teamwork, and helping others, this is the role for you.

“I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling.”– Library Team Assistant

What you’ll do :

• Create a welcoming, inclusive space and help customers of all ages access library services.
• Promote Best Start services in the community, including presenting to large groups such as school assemblies.
• Work with partners, welcoming them and their clients to the library and supporting them in delivering their services.
• Help customers build digital confidence and support with admin tasks including payments, calls, and stock management.
• Lead activities like Rhyme Time and Story Time and promote reading initiatives.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.

What we’re looking for

• Experience in a busy, customer-facing role with a friendly, inclusive approach.
• Strong communication and presentation skills, with confidence speaking to large groups and engaging diverse audiences.
• Resilience to handle challenging interpersonal situations calmly and professionally.
• Good digital skills and willingness to learn new systems and use social media to engage with the community.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Take a look at our for more information about Library Team Assistant role. The ‘About you’ section explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements in your application.

Why join us?

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
• Access to Health Assured\'s comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24 / 7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information.

Want to see what it’s like?

If you'd like to experience the environment first-hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community-driven our spaces really are!

Your working pattern

• Week 1 : Tuesday 9am - 5pm | Thursday 9am - 5pm | Friday 9am - 5pm | Saturday 9am - 1:30pm.
• Week 2 : Thursday 9:30am - 5pm | Friday 9am - 5pm | Saturday 9am - 1:30pm.

Applications will be reviewed as soon as they are received, therefore the advert may close early.

Please note : We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for : Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

Travel Requirements

You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.

Vetting Requirements

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion :

For general enquiries, please contact

For an informal chat about the role, please contact Kate Glover, Library Team Manager on

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.