Library Team Assistant

Hampshire County Council; Andover; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local government organization in Andover seeks a Library Team Assistant to support community engagement and provide excellent customer service in a dynamic library setting. The role involves creating inclusive spaces, leading activities, and promoting library services. Ideal candidates should have customer service experience, excellent communication skills, and strong digital capabilities. This position offers a competitive benefits package and a positive work-life balance.

Benefits

Comprehensive induction and training

Health Assured's Employee Assistance Programme

Competitive benefits package including annual leave and sick pay

Qualifications

• Experience in a busy, customer-facing role, with a friendly and inclusive approach.
• Excellent communication and interpersonal skills.
• Strong digital skills, with confidence using Microsoft Office and Google Workspace.

Responsibilities

• Create a welcoming, inclusive space for customers.
• Lead engaging activities and promote reading initiatives.
• Help improve digital confidence and assist with admin tasks.

Skills

Customer service experience

Excellent communication

Strong digital skills

Social media engagement

Physical capability for manual tasks

Tools

Microsoft Office

Google Workspace

Job description

Select how often (in days) to receive an alert:

Library Team Assistant

Job Reference:HCC623167>Salary Range: £25,186 - £26,244 pro-rata, per annum
Work Location: Andover Library, Andover
Hours per week: 25.5 or 16.5
Contract Type: Permanent
Closing Date: 15 February 2026
Interview Date: 2 March 2026

The Role:

Make a real difference in your local community as aLibrary Team Assistant. This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling. – Library Team Assistant

What you’ll do:

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we’re looking for:

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with the support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Take a lookat ourCandidate Pack for more information aboutLibrary Team Assistantrole. The‘About you’section explains what specific knowledge, skills and experience we want you to tell us about.Make sure you explain how you meet these requirements in your application.

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Want to see whatit’slike?
Ifyou'dlike to experience the environment first-hand, we warmly encourage you to pop into your local library –you’llquickly see how dynamic, welcoming, and community-driven our spaces really are!

Two posts are available: 25.5 hours and 16.5 hours per week. Both roles are primarily based at Andover Library and operate on a two‑week rotating rota. The 16.5‑hour role includes a shift at Whitchurch Library every other week. The 25.5‑hour role does not include a regular Whitchurch shift, though occasional cover may be required. Full rota details are available in the candidate pack.

Applications will be reviewed as soon as they are received, therefore the advert may close early.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant,Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

Travel Requirements:

You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.