Library Support Officer

Bedford Borough Council; Bedford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council in the UK is seeking an enthusiastic Library Assistant to join their team at Bedford Central Library. This role involves providing excellent customer service, assisting with ICT and digital support, and participating in library activities. Candidates should possess strong customer service skills and be able to manage multiple tasks effectively. The position requires working flexibly across various local libraries as needed.

Qualifications

• Strong customer service skills and familiarity with ICT use.
• Ability to communicate effectively and confidently.
• Capacity to perform physical tasks and work flexibly.

Responsibilities

• Assist customers with the self-service system.
• Answer inquiries and provide ICT support.
• Participate in library activities and perform daily routines.

Skills

Excellent customer service skills

Competent ICT skills

Clear communication

Multi-tasking

Job description

We are looking for an enthusiastic and friendly person to join the team at Bedford Central Library to help us deliver a high quality and welcoming service to a diverse range of customers.

You will have excellent customer service skills and be able to use ICT competently and securely. You will be excellent at multi tasking, have a proactive approach and the ability to communicate clearly and confidently.

You will be interacting with customers by helping them use the self service system, answering their enquiries, providing ICT and digital support as well as taking part in library activities and carrying out a range of day to day library routines.

Working in a library is an active role which includes carrying books, pushing trolleys and being on your feet for long periods of time Although the job will have a base location which is Bedford Central Library and a regular rota, you will be expected to work flexibly and cover at other local libraries if required.