Library Manager

Norfolk County Council; Great Yarmouth; On-site; GBP 34,000 - 37,000; Full time

Job summary

A local authority in the UK is seeking an experienced Library Manager to oversee services across multiple sites. This role involves ensuring excellent customer service, leading a team, and promoting library resources. Ideal candidates will have strong interpersonal skills and a commitment to serving the community. The position offers a competitive salary and various employee benefits, including flexible working arrangements.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts programme

Blue Light card for eligible workers

Relocation expenses if applicable

Local Government Pension Scheme

Qualifications

• Experience supervising staff and operational procedures.
• Ability to respond to community needs and engage with stakeholders.
• Must be able to work evenings and weekends and travel as required.

Responsibilities

• Deliver operational front-line library services.
• Promote and advocate for the library service.
• Monitor and improve performance of managed libraries.

Skills

Strong people skills

Customer service focus

Social media proficiency

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

Library Manager - Multi-Site | 9272 | Permanent Contract | 37 hours per week | £34,434 to £36,363 per annum (Scale H) | Great Yarmouth and Martham Libraries

We are looking for an experienced team leader who can deliver operational front-line library services, creating a safe and welcoming environment for customers. You will have experience of supervising staff and dealing efficiently with operational procedures. You will be able to model excellent customer service during a time of change, supporting your team with lone working, increasing volunteer roles, and supporting the Open Libraries programme. We are looking for someone who is highly motivated and keen to contribute to the success of the public offer.

There will be the opportunity to promote, advocate and market the library service, and an expectation that you will be able to monitor and improve the performance of the libraries you manage.

You will ensure building processes, procedures and general administrative tasks are completed accurately, as well as directing the staff on site in their frontline duties.

This role calls for strong people skills and the ability to use social media, a keen understanding of the needs of the local community, and an ability to work to targets, meet deadlines, and negotiate with people for strong outcomes. You will be an advocate for the library service, a skilled communicator who can inspire others, and be a champion of change.

This post will require you to travel and work evenings and weekends.

For an informal discussion please contact Helen Brown [e-mail] 01603 708204

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the fullJob description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 24 November 2025 23:59

All other applicants closing date: 30 November 2025 23:59

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.