Library Information Assistant - Customer Support & IT Help

Nottingham Trent University; Nottingham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading educational institution in Nottingham is seeking a Customer Support Assistant to provide assistance to library users. In this role, you will support clients with IT queries and other inquiries, creating a welcoming environment for independent learning. The ideal candidate will possess excellent customer service skills and confidence in utilizing IT systems. This permanent position offers a competitive salary and benefits, fostering a supportive and inclusive work culture.

Benefits

Generous holidays

Pension scheme

Development opportunities

Discounts and benefits

Qualifications

• Experience of supporting customers in a busy service environment.

Responsibilities

• Provide practical help and guidance to customers of libraries and learning resources.
• Assist with face-to-face, telephone and online enquiries.
• Complete a variety of tasks on a rota basis.

Skills

Excellent customer service skills

Confidence in using IT systems

Ability to work effectively with a wide range of people

Job description

A leading educational institution in Nottingham is seeking a Customer Support Assistant to provide assistance to library users. In this role, you will support clients with IT queries and other inquiries, creating a welcoming environment for independent learning. The ideal candidate will possess excellent customer service skills and confidence in utilizing IT systems. This permanent position offers a competitive salary and benefits, fostering a supportive and inclusive work culture.