Library Frontline & User Experience Specialist

Durham University; North East; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading educational institution in the United Kingdom is seeking a Library Assistant for its Customer Services Team. The role involves providing high-quality customer service both in person and online, including planning engaging social media content and supporting events. The position requires weekend work on a regular basis. Competitive salary range of £24,843 to £26,093 per annum with opportunities for engagement activities.

Qualifications

• Experience in customer-facing roles.
• Strong communication skills, both verbal and written.
• Ability to engage with diverse audiences.

Responsibilities

• Provide high-quality customer service in-person and online.
• Plan and create engaging social media content.
• Support library events and user engagement activities.

Skills

Customer service

Social media management

User experience planning

Engage with visitors

Job description

A leading educational institution in the United Kingdom is seeking a Library Assistant for its Customer Services Team. The role involves providing high-quality customer service both in person and online, including planning engaging social media content and supporting events. The position requires weekend work on a regular basis. Competitive salary range of £24,843 to £26,093 per annum with opportunities for engagement activities.