Library Customer Advisor

We Manage Jobs(WMJobs); Malvern; On-site; GBP 3,000 - 11,000; Part time

Job summary

A local library service is seeking a Library Customer Advisor. The role involves assisting customers with resources, providing digital support, and leading community activities. Candidates should possess excellent customer service skills and be enthusiastic about working with the public. Positions are available with varying hours, fostering a flexible work environment. Join an innovative team dedicated to providing outstanding library services.

Benefits

Great holiday entitlement

Brilliant pension scheme

Professional learning & development

Flexible working options

Qualifications

• Experience in retail, community, education, or library work is beneficial.
• Understanding customer needs is crucial.

Responsibilities

• Assist customers in accessing resources and services.
• Provide digital support and lead activities.
• Deliver excellent customer service in a fast-paced environment.

Skills

Customer service

Flexibility

Enthusiasm

Job description

Job Title: Library Customer Advisor
Salary: £3,102 - £10,859 dependant upon hours per week
Per hour: £13.26 - £13.47 per hour
Hours per Week: See advert details
Location: Malvern and Worcester
Team: Malvern Library Cluster
Permanent and Temporary posts available

* PLEASE SPECIFY WHICH VACANCY YOU ARE INTERESTED IN ON YOUR APPLICATION *

The Role:

Worcestershire Libraries are recruiting. We have vacancies in the Malvern Cluster of libraries based in Malvern, St John's and Warndon but with the requirement to travel to other libraries in the cluster if required.
The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast‑paced customer focused environment.

You will need to be enthusiastic, energetic and flexible with excellent customer service skills. A will to find an answer to whatever question is asked is key.

You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Vacancies available:

• 4.5 hours per week St John's Library (every Saturday 10-1pm, alternate Fridays 10-1pm) Permanent
• 5 hours per week Malvern Library (every Saturday 10-3pm) Permanent>
• 14.5 hours per week Malvern and St John's Library (working hours are based on a rota and include Saturdays) Permanent
• 15.75 hours per week Warndon Library (working hours are based on a rota and include Saturdays) Temporary

If you would like more information please contact Emma Powell [e-mail]

* PLEASE SPECIFY WHICH VACANCY YOU ARE INTERESTED IN ON YOUR APPLICATION *

Interviews will include a group session with those who are successful moving on to a 1-1 interview.

We are inclusive – this is important to us and we are proud to be a Disability Confident Employer. Disability Confident is helping us recruit and retain great people to meet our workforce needs. If you have a disability and require reasonable adjustments, please let us know.

Benefits:

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage

• Worcestershire County Council - Why work for us?

Some of these offers include:

• Great Holiday Entitlement:As well as bank holidays, you’ll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don’t worry because if you join us without a break, we’ll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme:The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development:We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working:We are proud to offer hybrid working to provide a better work/life balance where possible.

Application Closing Date: Tuesday 25th November 2025
Anticipated Interview Date: Week commencing 1st December 2025
Interview Address: Interviews will be held at Malvern Library for all vacancies

Attached documents
Job Description Library Customer Advisor March 2021 Final.doc
Person Specification Library Customer Advisor March 2021 Final.doc