Library Assistants (3 posts) - 8.25 hours per week

BCP Council; Poole; On-site; GBP 27,000 - 30,000; Part time

Job summary

A local government council in England seeks part-time Library Assistants to support operations at multiple libraries. Duties include assisting library operations, providing customer service, and promoting community events. Ideal candidates are experienced in customer service, able to work in teams, and committed to diversity. Flexible hours and competitive pay are offered.

Benefits

Flexible working

Wellbeing support

Career progression opportunities

Qualifications

• Experienced in a busy customer-service environment.
• Strong commitment to diversity and inclusion.
• Capable of working effectively in a team and independently.

Responsibilities

• Assist in effective library operations as a team member.
• Provide excellent customer service and resolve enquiries.
• Aid the public in using IT and library services.
• Promote the library by developing and delivering events.

Skills

Customer service experience

Ability to engage with diverse customers

Teamwork

Independence

Availability to work Saturdays

Job description

Library Assistants (3 posts) - 8.25 hours per week

From 1 December 2025, National Council’s updated Pay and Reward package takes effect, introducing a new approach to recognising and rewarding roles across the Council. The salary for this role is set at a pay range of £27,254 – £29,540 (pro‑rata for part‑time).

Role Purpose

We are looking for people to join our existing Library teams, delivering important services to local communities. The three part‑time Library Assistant posts will support operations and customer service in three libraries.

Locations and Hours

• Parkstone Library – 8.25 hours per week
• Canford Cliffs Library – 8.25 hours per week (temporary post until 13 August 2026)
• Pokesdown & Southbourne Library – 3.5 hours per week (temporary post until 2 June 2026)

Main Responsibilities

• Assist in the effective and efficient operation of the library as part of a team.
• Provide excellent customer service, resolving enquiries at first point of contact or referring them as appropriate.
• Aid the public in the use of IT and other library services.
• Promote the library as a community venue by developing and delivering events and activities for children, young people and adults.

The Ideal Candidate

• Experienced in a busy customer‑service environment with the ability to engage positively with customers of all ages.
• Capable of working effectively in a team and independently, showing a strong commitment to diversity and inclusion.
• Availability to work Saturdays.

About BCP Council

BCP Council serves a community of 400,000 residents across more than 15 miles of world‑renowned coastline. We employ more than 5,000 people and offer career‑defining roles that transform and improve services for future generations.

Benefits

Our new Pay and Reward package includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talent. This encompasses flexible working, wellbeing support, and opportunities for career progression, putting people first in a modern, inclusive, and supportive workplace.