Library Assistant - Lewes

East Sussex County Council; Lewes; On-site; GBP 22,000 - 25,000; Part time

Job summary

A local government authority in Lewes is seeking a Library Assistant to enhance customer service in their libraries. The ideal candidate will staff the counter, answer queries, and assist with routine operations. Flexibility and a willingness to learn are essential, with travel to other libraries included. Full training will be provided. This position offers a chance to engage with the community and support library events.

Qualifications

• Ability to signpost people to what they are seeking.
• Flexibility to work at other libraries in East Sussex.

Responsibilities

• Staff customer counter and answer enquiries.
• Maintain service provision and perform routine tasks.
• Support library events such as children's events.

Skills

Customer service and communication skills

ICT skills

Teamwork

Self-motivated

Ability to undertake manual handling tasks

Willingness to learn and undertake training

Job description

Responsibilities

If you have a passion for customer service and a keenness to learn about our libraries, we would like to hear from you! The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job‑seeking, health and well‑being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.

As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also support library events, such as children’s events over the summer, and weekly events, such as Rhymetimes and Storytimes.

Qualifications

• Have customer service and communication skills
• Have ICT skills and an interest in further development
• Work well in a team
• Are self‑motivated
• Can undertake manual handling tasks
• Are willing to learn and undertake training as required
• Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.

Work Schedule

Week 1:

• Tuesday 10am - 5pm
• Thursday 9.30am - 6pm
• Friday 9.30am - 5pm
• Saturday 9.30am - 5pm

Week 2:

• Tuesday 10am - 5pm
• Thursday 9.30am - 6pm
• Friday 9.30am - 5pm

How to Apply

To apply for the role, please click the apply now button and upload your CV with a Supporting Statement. We will be using your Supporting Statement to shortlist, so please be sure to address how you meet all of the essential criteria listed in the job description. You may draw upon any relevant work/life experience, education, or personal interests to do so. Your Supporting Statement should be no more than 2000 words long and must also describe how you would travel to other libraries when required.