Library Assistant - Crowborough

East Sussex County Council; Crowborough; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local council in East Sussex is seeking a Library Assistant to help with customer service tasks and support library events. The ideal candidate should have strong communication and customer service skills, and a willingness to learn. Flexibility in working at different libraries is required, and training will be provided. This role offers a chance to engage with a wide array of community needs and interests.

Benefits

Diverse benefits to support employment

Qualifications

• Willingness to learn and undertake training.
• Flexibility to work at different libraries.

Responsibilities

• Staff the customer counter and answer enquiries.
• Organize files and manage cash handling.
• Support library events like Rhymetimes and Storytimes.

Skills

Customer service

Communication skills

ICT skills

Teamwork

Self-motivated

Job description

Job Description

If you have a passion for customer service and a keenness to learn about our libraries, we would like to hear from you! The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job‑seeking, health and well‑being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.

As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children’s events over the summer, and weekly events, such as Rhymetimes and Storytimes. Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.

We Are Looking For Candidates Who

• Have customer service and communication skills
• Have ICT skills and an interest in further development
• Work well in a team
• Are self‑motivated
• Can undertake manual handling tasks
• Are willing to learn and undertake training as required

Work Rota

Week 1: Mon 12.30pm – 5pm, Tues 11.30am – 2pm, Weds 9.30am – 12:30pm, Thurs 11am – 6pm, Fri 12.30pm – 3pm

Week 2: Weds 10am – 2pm, Thurs 1.30pm – 4pm, Fri 1pm – 5pm, Sat 10am - 5pm

To apply for the role, please click the apply now button and upload your CV with a Supporting Statement. We will be using your Supporting Statement to shortlist, so please be sure to address how you meet all of the essential criteria listed in the job description. You may draw upon any relevant work/life experience, education, or personal interests to do so. Your cover letter should be no more than 2000 words long and must also describe how you would travel to other libraries when required.

For guidance on how to write an application see our how to apply page. Please download the Job Description and Person Specification for further information. In‑person interviews will be held at Uckfield Library and will be held two weeks after the advert closes. Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details. For an informal discussion, please contact Mike Higginson, Library Manager, on 07540 100616.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. For work that makes a difference. Choose East Sussex!

About Us

Your starting salary will be pro rata if the above position is part‑time or term‑time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk). If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.