Library Assistant (CCW) x2

DAY & NIGHT DRIVERS LTD; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading education institution in City Of London seeks two committed Library Assistants to join their friendly teams on a full-time basis. Responsibilities include assisting users, supporting IT and printing, and maintaining library collections. Strong communication skills and relevant experience are essential. This role promotes a compassionate and student-centred approach.

Qualifications

• Compassionate and student-centred approach.
• Flexible and adaptable to changing service needs.
• Strong ability to collaborate.

Responsibilities

• Assist users with information enquiries in person and online.
• Support self-issue systems, IT, and printing.
• Participate in stock-related duties.
• Help maintain and care for collections.
• Assist with production of promotional material.

Skills

Strong communication skills

Customer service attitude

IT skills including Microsoft Office

Adaptability

Education

Relevant library or customer service experience

Formal training to post 16 level

Job description

Opening

We have an exciting opportunity for two committed and motivated Library Assistants to join our friendly teams at CCW on a full‑time, fixed‑term basis. One role will be based at Camberwell College of Arts library and the other at Chelsea College of Arts library.

Responsibilities

• Assist users with initial information enquiries in person and online using our live chat service ASK, including support for the use of library materials, account queries and general purpose software.
• Provide support for self‑issue systems, IT and printing.
• Participate in stock‑related duties such as retrieving and circulating items.
• Help maintain and care for collections as needed.
• Assist with the production of promotional material and instructional guides to encourage students’ independent learning.
• Keep the library in good order in accordance with best health and safety practice and security guidelines.

Working Hours

The role is 35 hours per week, Monday to Friday, 7 hours per day. Normal working hours will be between 9.00 am to 6.00 pm, with potential requirements to work during core hours of 8.30 am to 8.30 pm. You may be scheduled for a variety of start times (e.g., 9 am or 6 pm) each week.

Profile

We are looking for someone with a compassionate and student‑centred approach, flexible and adaptable to changing service needs, and a strong ability to collaborate. Strong communication and written skills, good IT skills including Microsoft Office, and a positive, responsive customer service attitude are essential.

Qualifications

Relevant library or customer service experience and formal training to post 16 level are required. Knowledge and experience within a higher education institution is desirable but not essential.

Closing Statement

Candidates are advised to submit applications early. If the closing date changes, we will provide at least 24 hours’ notice.