Library Assistant

We Manage Jobs(WMJobs); Lichfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council library in Lichfield is looking for a Library Assistant to deliver customer services, assist with library activities, and provide digital support. Candidates should possess good teamwork and time-management skills, along with a passion for helping all ages. Flexibility to work evenings and weekends is required. This role offers the chance to make a meaningful impact within the community.

Qualifications

• Experience in face-to-face customer service to all ages.
• Ability to adapt and handle manual tasks.

Responsibilities

• Help customers find information and resources.
• Provide digital support to library customers.
• Support projects and activities for all ages.
• Promote library services and events.

Skills

Time-management skills

Teamwork

Customer service experience

Self-motivation

Flexibility

Interest in working with children

Job description

A great opportunity has arisen for someone to join our team at Lichfield Library, delivering a first‑class customer‑focused service in a busy and demanding public library environment.

The role provides an essential service delivering a range of library services to the public, including face‑to‑face customer enquiries, welcoming new members, helping people to find information, assistaing with computers, delivering events/activities and offering other council services such as processing bus passes and blue badges.

The post will be required to work weekends and evenings and to travel to other libraries for cover, including Burntwood and Tamworth Libraries as part of the District Team. A two‑week rota will be followed; lunch is an hour on a full day unless otherwise stated.

Schedule
Library Assistant 32 Hours
Week 1
Mon 8.15am‑5.00pm
Mon 8.15am‑5.00pm
Wed 8.15am‑5.00pm
Tues 9.00am‑1.00pm
Thurs 8.15am‑2.00pm
Wed 8.15am‑5.00pm
Fri 8.15am‑5.00pm
Thurs 8.15am‑6.00pm
Sat 8.45am‑4.00pm (30min lunch)
Library Assistant 22 Hours
Week 1
Mon 10.00am‑5.00pm
Mon 10.00‑5.00pm
Wed 8.15am‑5.00pm
Wed 8.15am‑5.00pm
Thurs 1.00pm‑6.00pm
Thurs 1.00pm‑6.00pm
Sat 9.00am‑4.00pm (30 min lunch)

Main Responsibilities

• Helping customers find the information and resources they need
• Providing essential digital support to customers using computers within the library or accessing e‑services
• Supporting projects and activities for all ages
• Promoting library stock, services and events through social media and outreach events
• Handling sales and cash transactions
• Opening, closing and locking up the library, including a degree of manual handling

The Ideal Candidate

• Good time‑management skills
• Ability to work effectively as part of a team
• A passion for working with and helping customers, with recent experience of face‑to‑face service to all ages
• High level of self‑motivation and the ability to work on own initiative
• Personal drive, confidence and enthusiasm
• Flexibility and adaptability
• An interest in working with children, delivering activities such as rhyme and story times

Interviews will be held week commencing 15 December 2025 at Burntwood Library.

For more information about the role please contact:
Caroline Venables [e-mail]
Dawn Speck [e-mail]

Staffordshire County Council is an equal‑opportunity organisation and Disability‑Confident employer. As a Gold‑Award Armed Forces employer and in our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.