Library Assistant

Staffordshire County Council; Codsall; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local council in the UK is seeking a Library Customer Service Assistant for a busy public library. The role requires excellent customer service skills, including helping with enquiries and promoting library resources. The ideal candidate will be motivated, team-oriented, and passionate about community engagement. Working hours include evenings and weekends, with an average of 31.5 hours per week. Competitive benefits offered.

Benefits

Employee benefits

Supportive working environment

Qualifications

• Experience serving customers of all ages face to face.
• Ability to work effectively as part of a team.
• High level of self-motivation.

Responsibilities

• Assist customers in finding information and resources.
• Provide digital support for customers using library computers.
• Promote library services and events through social media.

Skills

Good time management skills

Teamwork

Customer service experience

Self-motivation

Flexibility

Interest in working with children

Job description

A great opportunity has arisen for someone to join our team, delivering a first-class customer focused service in a busy and demanding public library environment.

This role provides an essential service delivering a range of library services to the public including face-to-face customer enquiries, joining new members, helping people to find information and use the internet, delivering events and activities, and delivering other county council services such as processing bus passes and blue badges.

The role requires weekend and evening working and there is the requirement to travel to other libraries to provide cover.

Monday 9-5 7 hrs

Tuesday 12.30-8 (1/2 hr unpaid break) 7 hrs

Thursday 8.50-5 7 hrs 10 mins

Friday 8.50-5 7 hrs 10 mins

Saturday 9.20-4 6 hrs 10 mins

34 hrs 30 mins

Tuesday 12.20-8 (1/2hr unpaid break) 7hrs 10 mins

Thursday 8.50-5 7hrs 10 mins

Friday 8.50-5 7 hrs 10 mins

28 hrs 30 mins

Average 31.5 hrs per week

Main Responsibilities

To give you an idea, some of the key things you'll do will include:

• Helping customers find the information and resources they need
• Providing essential digital support to customers using computers within the libraries or accessing e-services
• Supporting projects and activities for all ages
• Promoting library stock, services and events through social media and outreach events
• Sales and cash handling
• Opening and locking up the Library
• The role involves a degree of manual handling

The Ideal Candidate

What you'll bring

• Good time management skills
• Ability to work effectively as part of a team
• A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face.
• High level of self-motivation and ability to work on own initiative
• Personal drive, confidence, and enthusiasm
• Flexibility and adaptability
• An interest in working with children, delivering activities such as rhyme and story times.

Interviews will be held during the week starting 1st December 2025.

For an informal chat about the role please contact Sharon Pitt, On-site Supervisor at: s [e-mail]

Please note we reserve the right to close this advert early if we receive a high volume of applications. So please don't delay submitting your application if interested.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you'll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our Benefits

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire.

Our Recruitment Process

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities.

As part of our commitment as a Disability Confident employer, a GoldAward Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you'll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that's why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.