Library Assistant

DAY & NIGHT DRIVERS LTD; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading university in London is seeking a Library Assistant to join their Library Services team. The successful candidate will assist students with information enquiries, support library systems, and help maintain collections. A student-centred approach and relevant experience in library services or customer service are required, along with good IT skills. This is a full-time permanent position, primarily on-site, with potential for limited remote work.

Qualifications

• Relevant library or customer service experience is essential.
• Good communicator with excellent written skills is required.
• Knowledge and experience within a Higher Education institution is desirable.

Responsibilities

• Assist users with initial information enquiries in person and online.
• Support for self-issue systems, IT and printing.
• Participate in stock-related duties and maintain collections.

Skills

Customer service experience

Communication skills

IT skills (Microsoft Office)

Flexibility and adaptability

Education

Formal training to post 16 level

Job description

The opportunity

We have an exciting opportunity for a committed and motivated Library Assistant to join our friendly teams based across High Holborn and Lime Grove, on a full time, permanent basis.

As a member of the Library Services team, you will also contribute to the development of high quality and student-focused library services which support the academic activities of the University.

Working collaboratively, you will participate in both front-line and administrative duties. You will assist users with initial information enquiries in person and online using our live chat service ASK. This includes helping with the use of Library materials, dealing with account queries, and supporting students with general purpose software.

In Addition To This You Will

• Provide support for self-issue systems, IT and printing.
• Participate in stock-related duties such as retrieving and circulating items.
• Help maintain and care for our collections as needed.
• Assist with the production of promotional material and instructional guides to encourage students’ independent learning.
• Keep the library in good order in accordance with best health and safety practice and security guidelines.

Hours and Work Pattern

The role will be working 35 hours per week, Monday to Friday, 7 hours per day. Normal working hours will be between 9.00am to 6.00pm but there can be a requirement to work any time during our 8.30am to 8.30pm core hours. You will be required to work a variety of 9.00am starts or 6.00pm closes each week. There might be limited opportunities to work from home dependent on operational needs, but onsite working will be the main focus for this role.

Your profile

We are looking for someone with a compassionate and student-centred approach and as this is a dual site role you’ll need to be flexible and adaptable to changing service needs along with a strong ability to collaborate.

You should have relevant library or customer service experience, and formal training to post 16 level. You will be a good communicator with excellent written skills and possess good IT skills, including Microsoft office. Working in a team, you will provide a positive and responsive customer service.

Knowledge and experience within a Higher Education institution is desirable but not essential.

Further details about the requirements can be found in the person specification section of the job description. There are essential criteria that covers experience, knowledge and soft skills.

About UAL

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Candidates are advised to submit applications early.