Library Assistant

We Manage Jobs(WMJobs); Cannock; On-site; GBP 20,000 - 25,000; Part time

Job summary

A public library in Cannock is seeking a Library Assistant to deliver excellent customer service in a busy environment. The role involves assisting customers, promoting library services, and providing digital support. Ideal candidates will have experience in customer service, strong teamwork skills, and a passion for working with people of all ages. Flexibility for evening and weekend work is required, and a commitment to the community is essential.

Benefits

Access to rewards and benefits

Qualifications

• Experience in serving customers of all ages face to face.
• Ability to work effectively as part of a team.
• High level of self-motivation and ability to work on own initiative.

Responsibilities

• Help customers find the information and resources they need.
• Provide essential digital support to customers using computers.
• Support projects and activities for all ages.
• Promote library stock, services and events through social media.

Skills

Time management

Teamwork

Customer service experience

Self-motivation

Flexibility and adaptability

Interest in working with children

Job description

A great opportunity has arisen for someone to join our team, delivering a first-class customer focused service in a busy and demanding public library environment. This role provides an essential service delivering a range of library services to the public including face-to-face customer enquiries, joining new members, helping people to find information and use the internet, delivering events and activities, and delivering other county council services such as processing bus passes and blue badges.

The role requires weekend and evening working and there is the requirement to travel to other libraries to provide cover.

Library Assistant Schedule

Week 1:
Monday 9-5 – 7 hrs
Tuesday 12.30-8 – 7 hrs (1/2 hr unpaid break)
Thursday 8.50-5 – 7 hrs 10 mins
Friday 8.50-5 – 7 hrs 10 mins
Saturday 9.20-4 – 6 hrs 10 mins
Total 34 hrs 30 mins

Week 2:
Monday 9-5 – 7 hrs
Tuesday 12.20-8 – 7 hrs 10 mins (1/2 hr unpaid break)
Thursday 8.50-5 – 7 hrs 10 mins
Friday 8.50-5 – 7 hrs 10 mins
Average 31.5 hrs per week

Main Responsibilities

• Help customers find the information and resources they need
• Provide essential digital support to customers using computers within the libraries or accessing e‑services
• Support projects and activities for all ages
• Promote library stock, services and events through social media and outreach events
• Handle sales and cash
• Open and lock up the library
• Perform manual handling as required

The Ideal Candidate

What you’ll bring:

• Good time management skills
• Ability to work effectively as part of a team
• A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face
• High level of self‑motivation and ability to work on own initiative
• Personal drive, confidence, and enthusiasm
• Flexibility and adaptability
• An interest in working with children, delivering activities such as rhyme and story times

Interviews will be held during the week starting 1st December 2025. For an informal chat about the role please contact Sharon Pitt, On‑site Supervisor at [e-mail].

Please note we reserve the right to close this advert early if we receive a high volume of applications. So please don't delay submitting your application if interested.

About Staffordshire County Council

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As a Gold Award Armed Forces employer and with a commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As part of our commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults, a criminal record check from the Disclosure and Barring Service is required. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and maintain a healthy work‑life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits.