Library and Council Services Assistant

Auckland Council; Bishop Auckland; On-site; GBP 28,000 - 30,000; Full time

Job summary

A local government organization in Bishop Auckland seeks a Library and Council Services Assistant to join a dynamic team. The role involves supporting library operations and delivering exceptional customer service to a diverse community. Applicants should have strong people skills, flexibility, and a positive attitude. The position offers flexible working hours, including weekends, while emphasizing the importance of adaptability. The salary range is $65-68k, with a commitment to diversity and inclusion in the hiring process.

Benefits

Flexible working conditions

Supportive environment

Commitment to diversity and inclusion

Qualifications

• Strong people skills and adaptability to diverse environments.
• Passion for customer service and a positive attitude.
• Experience working with a diverse range of people.

Responsibilities

• Support the library team in day-to-day operations.
• Deliver outstanding customer service to library patrons.
• Assist in programs and events as needed.

Skills

People skills

Customer service

Digital confidence

Communication skills

Reliability

Empathy

Job description

He angitūtanga: The opportunity

There is an opportunity to work as a Library and Council Services Assistant in the Waitākere Ranges Local Board. An opportunity has arisen to work with the Glen Eden and Titirangi library teams to deliver outstanding customer service to our diverse Waitākere Ranges community.

Our library whānau is focused on caring for each other, our community, and our environment. We are looking for a flexible all-rounder to join and contribute as part of a high-achieving, cohesive, and dynamic team. You will be supporting the team and contributing to the day-to-day running of the library. As this is a customer service role, you will be helping customers from all walks of life.

Many of our libraries are open 7 days a week so flexibility around working days, including weekends and late nights, is required. We are looking to fill a 26-hour permanent position currently worked Monday, Thursday, Friday and Saturday.

You can view a copy of the position description here.

He kōrero mōu: About you

You will have strong people skills, are flexible and adaptable to a library environment. You have a passion for customer service with a positive attitude towards serving people of all ages and backgrounds. You are eager to learn new skills and thrive in a busy work environment.

We are looking for someone who:

• Is enthusiastic and willing to be involved in the delivery of programmes, activities, and events as needed
• Brings a can-do attitude – reliable, full of ideas, and ready to make things happen
• Is digitally confident, understands and uses technology creatively and with confidence, able to support customers to successfully use information resources and devices
• Has a strong people focused, and empathy driven work ethic. Along with a positive attitude, pride in their work and in the ability to influence others positively
• Is reliable, adaptable and fosters great relationships with the team and our community
• Can demonstrate experience working with a diverse range of people
• Demonstrates excellent written and communication skills with a strong people focus
• Demonstrates an understanding of Te Ao Māori values and principles

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

Application close date: 5th Feb 2026

Salary range: $65-68k

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.