Liability Claims Handler - Property

Davies; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading claims management company is seeking an experienced Liability Claims Handler to join their growing team in Glasgow. This full-time role requires expertise in claims management and a commitment to customer service, with responsibilities including communication with insurers and resolution of claims. The ideal candidate has a strong understanding of liability claims and is ready for a rewarding career with significant learning opportunities.

Benefits

Leadership training programme

Pension with 5% employee and employer contribution

Flexible working options

25 days holiday, increasing with tenure

Funding for professional qualifications

Qualifications

• Proficiency in managing Claims from cradle to grave.
• Experience with the investigation of Liability.
• Knowledge of how to value injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Responsibilities

• Communicate with insurers, policyholders, and brokers.
• Handle allocated claims, refer to a field adjuster for on-site investigation when necessary.
• Obtain all relevant evidence and documentation.
• Determine appropriate actions to resolve each case.
• Prepare detailed reports on policy indemnity and legal liability.
• Negotiate settlements within agreed authority limits.
• Maintain proactive communication with all parties.
• Handle cases according to documented procedures.
• Regularly review and maintain proper reserves.
• Stay updated on technical changes and participate in training programs.

Skills

Proficiency in managing Claims from cradle to grave

Experience with the investigation of Liability

Knowledge of how to value injury claims

Understanding of Civil Procedure Rules

Commitment to delivering outstanding customer service

Collaborative team player

Management of personal caseload

Demonstrated adaptability and versatility

Job description

Liability Claims Handler - Property

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

Hours: Full-Time, 35 hours per week Monday - Friday. Location: Glasgow. Successful applicants will be required to attend one of our offices once a week.

Our Opportunity:
Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team. This role offers a stimulating and supportive environment where the selected individual will be joining a dedicated team, providing a first-class proactive claims handling service to major clients.

What will your day look like:

• Liaison: Communicate with insurers, policyholders, and brokers.
• Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
• Evidence Gathering: Obtain all relevant evidence and documentation.
• Resolution: Determine appropriate actions to resolve each case.
• Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
• Negotiation: Negotiate settlements within agreed authority limits.
• Professional Correspondence: Maintain proactive communication with all parties involved.
• Adherence to Procedures: Handle cases according to documented procedures and client requirements.
• Reserve Management: Regularly review and maintain proper reserves.
• Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.

Knowledge and Abilities

Essential:

• Proficiency in managing Claims from cradle to grave.
• Experience with the investigation of Liability.
• Knowledge of how to value injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Desirable:

• Experience in managing Property Damage claims.
• Familiarity with reserving strategies.
• Exceptional communication abilities across various levels.

This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan