Lewisham Lates Outreach EET Officer

Millwall F.C.; Greater London; On-site; GBP 15,000 - 19,000; Part time

Job summary

Millwall Community Trust is seeking an EET Outreach Employability & Mentoring Practitioner (0.5 FTE) to deliver outreach and drop-ins across Lewisham’s youth venues. You will provide high-quality IAG, help with CVs and applications, and refer participants to partner services, working flexibly across day and evening sessions.

You will recruit and track participants, maintain caseloads, and ensure safeguarding and GDPR compliance while collaborating with JCP and providers to map progression routes.

Qualifications

• Experience delivering employability, mentoring, outreach or youth engagement activity.
• Experience providing 1:1 and small-group interventions.
• Knowledge of Lewisham youth & EET support provision.

Responsibilities

• Deliver planned EET outreach/drop-ins across core and wider youth/community venues.
• Provide high-quality IAG across education, employment, training and work experience.
• Complete individual action plans & warm handovers to partner organisations.
• Maintain up-to-date knowledge of employers, training providers and progression routes.
• Record participant starts, attendance/engagement and EET outcomes.
• Undertake follow-up to evidence progression and positive destinations.

Skills

Outreach

IAG

Mentoring

Caseload

Partnerships

Education

IAG Level 2

Safeguarding qualification

Mentoring/Youth Work qualification

Tools

Salesforce CRM

Microsoft Office

Job description

Hours of work: 0.5 FTE (20 hrs per week) - Predominately evening delivery

Salary: Competitive salary (pro rata, dependent on qualifications & experience)

Location: Lions Centre and youth/community satellite sites across Lewisham

Responsible to: Education & Employability Manager / designated programme lead

Supervises: Young people aged approximately 14-24; no direct staff reports

Role Summary

Are you passionate about taking employability support directly into youth and community settings and helping young people progress towards education, employment and training? If so, we'd love to hear from you.

Millwall Community Trust (MCT) is developing an integrated targeted Education, Employment and Training (EET) pathway for young people aged approximately 14-24 across Lewisham. The model combines MCT's established Youth Employability Hub and E&E provision with specialist delivery partners, youth services, Jobcentre Plus (JCP), employers, training providers and community organisations.

We are seeking a passionate youth experienced EET Outreach Employability & Mentoring Practitioner to provide the operational bridge between youth provision and progression opportunities. The postholder will deliver regular outreach/drop-ins across youth and community venues, provide high quality Information, Advice and Guidance (IAG), mentoring and employability support, recruit and refer young people into structured interventions, and maintain active follow-up through to positive destinations.

This 0.5 FTE role will combine direct delivery, outreach, partnership working and participant tracking. The successful candidate will work flexibly across daytime and evening provision, ensuring young people can access the right support at the right stage and that MCT's targeted EET offer operates as one connected pathway rather than a series of separate services.

Key Responsibilities

1. Outreach, Engagement & Caseload Management

• Deliver planned EET outreach/drop-ins across core and wider youth/community venues.
• Build trusted relationships with young people aged 14-24, including those at risk of NEET, unemployed, economically inactive or disengaged from mainstream services.
• Use informal engagement, short workshops, 1:1 conversations and follow-up to identify EET needs, barriers and appropriate next steps.
• Manage an allocated caseload/referral pipeline, proactively following up non-attendance.
• Promote structured MCT and partner activity and actively recruit new young people

2. Employability, IAG & Progression

• Deliver high-quality IAG across education, employment, training and work experience
• Provide employability support incl CVs, applications, interview prep and work-readiness.
• Complete individual action plans & warm handovers to MCT Hub, JCP & specialist partners.
• Differentiate support to age e.g. early careers activity to NEET/unemployed young people.
• Maintain up-to-date knowledge of employers, training providers and progression routes

3. Partnership, Venue & Community Engagement

• Work collaboratively with youth services and specialist paid delivery partners.
• Act as day to day link between EET outreach & venue specialist targeted EET interventions
• Co-ordinate operational/partnership meetings to ensure EET cross-venue working
• Represent MCT professional developing positive relationships at youth/community venue.

4. Outcomes, Monitoring & Quality

• Record participant starts, attendance/engagement, distance travelled and EET outcomes
• Complete regular reviews and participant feedback to demonstrate work-readiness.
• Support achievement of programme KPIs ensuring participants are tracked accurately
• Undertake follow-up to evidence progression and sustained positive destinations.
• Contribute to quality assurance, self-evaluation and youth voice to shape future delivery.

5. Administration & Compliance

• Undertake follow up to evidence progression and positive destinations where required.
• Contribute to quality assurance, self-evaluation, youth voice and continuous improvement
• Complete enrolments. action plans, reviews, referrals documents accurately and on time
• Maintain accurate records across relevant MCT MIS/CRM systems for funder reporting
• Ensure information sharing, record keeping and partner handovers meet GDPR protocols.
• Support preparation of monitoring information, case studies and evidence of impact.
• Manage working time effectively across EET outreach, delivery and administration

6. Safeguarding & Professional Responsibilities

• Ensure safeguarding, GDPR, equality, H&S and MCT policies are adhered at all times.
• Undertake CPD and mandatory training as required by the Trust.
• Ensure all activities are appropriately risk assessed and delivered safely.
• Work collaboratively with colleagues and positively promote MCT and programmes.

7. Additional responsibilities

• Model professional conduct and actively demonstrate MCT core values in your work.
• Act as a positive role model, presenting a professional image of the Trust and its services.
• Develop understanding and commitment to equal opportunities, in workplace & community
• Ensure when involved in any Trust activities that the Safeguarding of learners is prioritised and that safeguarding policies and procedures are being always adhered to.
• Undertake CPD opportunities as deemed appropriate
• Adhere to Trust’s policies and procedures attending Trust training/meetings as required
• Contribute to the development of a culture of continuous improvement within the Trust.
• Support all MCT departments on trust initiatives as identified by CEO, SLT & Trustees
• Actively promote the Trust in a positive and professional manner.

The details contained in this job profile, reflect the job content at the date of preparation. Therefore, it is inevitable that over time the nature of this role will change; existing duties may be lost and other duties gained without changing the general nature of duties or level of responsibility entails

Skills Specification

Essential (E) Desirable (D)

Qualifications

• Level 2 Information, Advice and Guidance qualification (IAG) (or willingness to achieve)
• Safeguarding qualification (or willingness to achieve)
• Maths & English Level 2 (or equivalent) Mentoring, Youth Work, Teaching or Coaching qualification
• Mental Health First Aid (or similar)
• Level 3+ IAG, Employability or Youth Work qualification

Knowledge and Experiences

• Experience supporting young people towards EET
• Experience delivering employability, mentoring, outreach or youth engagement activity.
• Experience providing 1:1 and small-group interventions.
• Experience engaging hard to reach or disengaged young people.
• Experience working with external partners & referral agencies.
• Good IT skills including Microsoft Office. Experience working with SEND & vulnerable young people.
• Knowledge of Lewisham youth & EET support provision.
• Experience using CRM/MIS systems (e.g. Salesforce).
• Experience producing reports, case studies & outcome evidence.
• Experience delivering presentations/workshops or community outreach.
• Experience within the community/voluntary sector.

Skills and abilities

• Excellent interpersonal & communication skills (oral & written)
• Ability to build trust and positive relationships with young people from diverse backgrounds.
• Ability to motivate young people towards EET goals.
• Strong planning, organisation and administration skills.
• Ability to manage a caseload/referral pipeline and meet targets.
• Proactive problem solver able to work independently and as part of a multi-partner team.
• Ability to deliver engaging 1:1, small-group outreach activities
• Flexible approach to working hours, incl afternoons/evenings.

Personal Qualities

• Passionate about supporting young people.
• Empathetic, approachable and resilient.
• Professional, reliable and trustworthy.
• Positive team player with a proactive attitude.
• Committed to equality, inclusion and safeguarding. Passionate about the work and values of the Trust.
• Able to draw on personal or professional experience to positively engage young people.
• Comfortable working in varied youth/community environments.

Other

• Understanding of and commitment to H&S, equal opportunities and GDPR data protection policies and procedures. (E)
• Understand importance of and deliver best practice when working with hard-to-reach young people. (E)
• Commitment to complete all required CPD qualification/training set or similar funded qualifications. (E)
• Flexibility is required from post-holder to work effectively in a changing environment. (E)

Safeguarding Policy Statement

Because of the nature of the work undertaken by Millwall Community Trust (MCT), it is required by law to have in place robust safeguarding policies and procedures to ensure the protection of children, young people and adults at risk. To ensure that MCT meets that duty - and as part of a proactive, integrated and consistent approach to safeguarding - the organisation has developed a Safeguarding Handbook.

What is safeguarding?

Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk and protect them from harm. Safeguarding means protecting people from abuse, maltreatment, neglect, harm and/or exploitation. Through MCT setting up and following good safeguarding policies and procedures, it means that children, young people and adults at risk - that come into contact with our organisation - are protected from those that might pose a risk. All organisations that work with (or come into contact with) children, young people and adults at risk are required to have safeguarding policies and procedures to ensure that everyone - regardless of their age, gender, religion or ethnicity - can be protected from harm.

MCT’s Safeguarding Ethos

MCT will always seek to provide protection to any person that receives our services. To this end MCT will provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a person may be experiencing, or be at risk of, harm. MCT believes that a no one should ever experience abuse of any kind. MCT have a responsibility to promote the welfare of all children, young people and adults at risk to keep them safe. MCT are committed to work in a way that protects them. This Safeguarding Policy Statement applies to everyone that comes into contact with MCT - including as applicable - the Board of Directors & Executive Team, Senior Managers, Staff, Agency Staff, Contractors, Suppliers, Volunteers, Students on work experience, as well as anyone else working on behalf of MCT. This policy also applies to any other person that engages with the work of MCT and includes parents, carers, families and other visitors to MCT premises.

Safeguarding at MCT

MCT places the safeguarding of children, young people and adults at risk as its prime focus and has developed full safeguarding policies and procedures. To underpin the approach, MCT ensures all of its management team, staff members and volunteers have been fully trained in safeguarding to enable the organisation to live and breathe its approach. In developing MCT’s safeguarding policies and procedures, the organisation has adopted the following three-part safeguarding strategy which focuses on:

1. Getting the right people involved with MCT

This is achieved through adherence to MCT’s Safer Recruitment Policies and Procedures.

2. Creating a safe environment for children, young people & adults at risk

This is achieved by providing all required safeguarding training, support and best practice advice; and further guidance by the effective communication of MCT’s Codes of Conduct.

3. Promoting clear systems to deal with any safeguarding concerns

This is achieved through implementation of all MCT’s policies and procedures relating to safeguarding.

A full copy of MCT’s Safeguarding Handbook is available by speaking with (or contacting) the MCT person responsible for safeguarding.

Additional Statements

Millwall Community Trust are fully committed to equality, diversity, inclusion, and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities, and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.

Due to the quantity of applicants expected, only those short-listed will be notified.

Please note that the appointment of the successful candidate will be subject to standard preemployment screening, as applicable to the post. This will include right-to-work, proof of identity, Disclosure and Barring Service (DBS), and references. Please note that any personal data submitted to the charity as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. The charity’s Policy on Data Protection is available on request.

Entry into employment with the charity and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

“Millwall Community Trust is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.”