Level 3 Team Leader apprenticeship at Grove House Surgery

Somerset Skills and Learning; Shepton Mallet; On-site; GBP 12,000 - 18,000; Full time

Job summary

A local educational organization is seeking an enthusiastic apprentice to join their Patient Services Team. This role provides an excellent opportunity to start a career in team leadership within healthcare. Responsibilities include answering telephone calls, assisting with patient management using EMIS software, and performing various administrative tasks. Ideal candidates are outgoing, flexible, and keen to learn in a supportive environment.

Qualifications

• Enthusiastic individual willing to learn in a healthcare environment.
• Ability to handle administrative tasks effectively.
• Understand confidentiality and practice policies.

Responsibilities

• Answering calls and assisting patients and staff.
• Using clinical IT software for patient management.
• Performing various administrative tasks.

Skills

Outgoing personality

Strong communication skills

Ability to work in a team

Flexibility

Tools

EMIS software

Job description

This is a new vacancy for an apprentice to join the Patient Services Team. We are looking for an outgoing and enthusiastic individual. This is an excellent opportunity to start a career in front facing Team Leadership within the health care setting. You will learn a wide range of skills and will play an integral role in the surgery.

• Working with the Patient Services Team answering the telephone, liaising with staff and patients and accessing patient medical records
• Using EMIS our clinical IT software for patient management
• General admin tasks such as photocopying, emails, post, filing
• Writing correspondence to support doctors and other medical staff
• General administrative support throughout the practice
• Operating office equipment
• Making and receiving telephone calls - both external and internal
• Working effectively with others
• Producing a variety of documents
• Working within a strict code of confidentiality
• Having a thorough knowledge of practice policies and procedures and work within them
• Participating in an annual individual performance review
• Undertaking training as required for the better performance of the job and maintaining a record of personal and professional development
• Working well within a team, communicating and sharing
• Able to be flexible to meet the needs of the surgery
• Learn skills in the role of team management, including staff rota, monitoring of workload, one to ones and appraisals