Level 2 Service Desk Specialist / 2nd Line Support

FPSG; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking a Level 2 Service Desk professional to provide on-site support and resolve L1 & L2 tickets. You will troubleshoot issues, handle ad-hoc requests, and work closely with the IT Service Desk Team Lead. Ideal candidates possess ITIL knowledge, ticket handling experience, and strong troubleshooting skills.

Qualifications

• Proven ticket handling experience in a busy service desk environment.
• Strong troubleshooting skills and the ability to work independently.
• Great communication and a positive, proactive attitude.

Responsibilities

• Own and resolve L1 & L2 tickets with speed and precision.
• Troubleshoot and fix break-fix issues to keep systems running smoothly.
• Handle ad-hoc IT requests and contribute to small projects.

Skills

ITIL knowledge

Ticket handling experience

Troubleshooting skills

Communication skills

Job description

Overview

Ref: (phone number removed)

2nd line Support / Level 2 Service Desk / On-site / 6 months

Role Responsibilities

Responsibilities will include:

• Own and resolve L1 & L2 tickets with speed and precision.
• Troubleshoot and fix break-fix issues to keep systems running smoothly.
• Handle ad-hoc IT requests and contribute to small projects that make a big difference.
• Work closely with the IT Service Desk Team Lead and collaborate with a supportive team.
• Follow ITIL best practices and maintain accurate ticket documentation.

Person Specification

Essential skills will include:

• ITIL knowledge and a solid understanding of service management.
• Proven ticket handling experience in a busy service desk environment.
• Strong troubleshooting skills and the ability to work independently.
• Great communication and a positive, proactive attitude.

Next Steps

Apply by contacting Ciaran Ahern, (phone number removed) or (url removed)

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process