Level 2 IT Support Engineer - Consultancy

Hamilton Barnes Associates Limited; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

Une entreprise de services informatiques reconnue recherche un Level 2 IT Support Engineer basé à Bristol pour un contrat de 6 mois. Le candidat idéal fournira un support technique, gérera les installations des appareils, et résoudra les problèmes de matériel et de logiciels dans un environnement dynamique. Si vous souhaitez travailler en étroite collaboration avec une équipe de haute qualité dans un cadre stimulant, n'hésitez pas à postuler.

Qualifications

• Expérience avec le support d'applications et de logiciels.
• Compétences en résolution de problèmes pour le matériel et le logiciel.

Responsibilities

• Fournir un support pour ordinateurs de bureau, ordinateurs portables, imprimantes et périphériques.
• Gérer et résoudre les tickets dans le respect des SLA.
• Documenter les incidents/résolutions dans les outils ITSM.

Skills

Connaissance approfondie du matériel PC

Windows 10/11

Mac OS

Android

Compétences en communication

Documentation

Compréhension de LAN/WAN

SLA

ITSM

Job description

Are you ready to take the next step in your career as a Level 2 IT Support Engineer? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.

The leading consultancy firm is looking for a skilled Level 2 IT Support Engineer to join on a 6-month contract to provide hands-on desktop support, manage device imaging and installations, and troubleshoot hardware, software, and network issues across a mixed environment.

Want to be part of a team that thrives in excellence? Feel free to reach out and apply today!

Key Responsibilities:

• Provide support for desktops, laptops, printers, and peripherals
• Re-image devices and configure applications
• Troubleshoot Windows OS, hardware, and enterprise apps
• Coordinate vendor support for hardware issues
• Document incidents/resolutions in ITSM tools (e.g., ServiceNow)
• Install and configure PCs, mobile devices, and related software
• Support printer setup, drivers, and repairs
• Provide onsite/remote technical support
• Manage and resolve tickets within SLA
• Create and maintain support documentation

Required Skills:

• Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android
• Experience with software installs, device refresh, and application support
• Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics
• Skilled in ITSM tools and SLA-based ticket resolution
• Excellent communication and documentation skills

Desirable Skills:

• Experience with O365, Active Directory, DNS, and Group Policy
• Familiarity with ITIL practices and 2nd line support
• Comfortable engaging users, vendors, and senior stakeholders

Start Date:

• ASAP

Duration:

• 6 Months

IR35:

• Inside IR35

Location:

• Bristol - 5 DAYS A WEEK ONSITE

Rate:

• £275–£315 per day