Level 2 Deskside IT Technician - On-Site Support

Stefanini EMEA; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global tech consulting firm in the UK is seeking an experienced IT Support Technician to provide deskside support and troubleshoot various IT issues for clients. The ideal candidate will have at least 5 years of experience in Desktop Support, strong communication skills, and a proven customer service background in a financial environment. This role offers a competitive salary, health benefits, and opportunities for professional development.

Benefits

Competitive salary and benefits package

Private health scheme including medical, dental, and optical

Extra vacation days

Opportunities for training and development

Qualifications

• Minimum 5 years of relevant experience in a Desktop Support / IT Helpdesk role.
• Experience troubleshooting and repairing printers, PCs, and laptops.
• Strong record supporting clients in a financial environment.

Responsibilities

• Provide swift and professional deskside IT support.
• Perform on-site analysis, diagnosis, and resolution of desktop problems.
• Utilize the ticket management system to track tickets from the Helpdesk.

Skills

Desktop Support

Customer Service

Technical Troubleshooting

Communication Skills

Time Management

Tools

ServiceNow

Windows 7

Windows 10

Windows 11

Mac OS

Job description

A global tech consulting firm in the UK is seeking an experienced IT Support Technician to provide deskside support and troubleshoot various IT issues for clients. The ideal candidate will have at least 5 years of experience in Desktop Support, strong communication skills, and a proven customer service background in a financial environment. This role offers a competitive salary, health benefits, and opportunities for professional development.