Level 2 Application Technical Support - SC Cleared

Experis; Gloucester; On-site; GBP 36,000 - 41,000; Full time

Job summary

A global consultancy is seeking a Level 2 Application Technical Support professional to support critical applications and monitor incident management systems. Candidates must have logical thinking skills and proficiency in Microsoft Office. The job is based in Bristol, requires active SC clearance, and offers a range of benefits including medical coverage and a pension scheme.

Benefits

Contributory pension scheme

Employee Assistance Program

Medical and Dental cover

22 days holiday + bank holidays

Maternity Pay/Shared Parental leave and paternity leave

Sick pay

Qualifications

• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Experience with incident, problem, and change processes.

Responsibilities

• Support of a range of critical applications running on a common platform.
• Monitoring of queues in incident management systems.
• Initial issue determination and some remediation actions.
• Contribution to the development and deployment of enhancements and patches.

Skills

Logical thinking

Excellent communication skills

Proficiency in Microsoft Office

Experience with support of production IT services

Tools

Remedy incident management system

SharePoint

Job description

ROLE TITLE: Level 2 Application Technical Support - SC Cleared

LOCATION: Bristol (onsite)

CLEARANCE: active SC clearance required

Salary: 36k - 41k per annum

Hours: Monday to Friday, 9am - 5pm

Initial End Date: October 2027

We are actively looking to secure a L2 Application Technical Support candidate to join Experis.

Experis Consultancy is a Global entity with a well‑established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Key accountabilities of the role

• Support of a range of critical applications running on a common platform.
• Monitoring of queues in incident management systems.
• Initial issue determination and some remediation actions.
• Contribution to the development and deployment of enhancements and patches.

Key skills and experience

• Logical thinking with methodical actions.
• Excellent written and verbal communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services
• Remedy incident management system, Sharepoint on premises configuration and support (desirable)

Benefits Include:

• Contributory pension scheme
• Employee Assistance Program
• Medical and Dental cover
• 22 days holiday + bank holidays
• Maternity Pay/Shared Parental leave and paternity leave
• Sick pay

Suitable Candidates should submit CVs in the first instance.