Level 1 Catering/Service Assistant

eTeach UK Limited; Leicester Forest East; On-site; GBP 5,000 - 6,000; Part time

Job summary

A local educational institution is seeking a Service Assistant to join their Catering team in Leicester Forest East. This role requires processing food transactions, delivering exceptional customer service, and ensuring food hygiene compliance during term-time only (10 hours a week). Ideal candidates should have a level 2 food hygiene certificate and relevant experience. The position offers free uniform, free on-site parking, and access to the Local Government Pension Scheme.

Benefits

Access to the Local Government Pension Scheme

Free on-site parking

Free uniform

Qualifications

• Experience in a similar customer-facing role.
• Ability to operate tills and process transactions accurately.
• Familiarity with food handling procedures.

Responsibilities

• Operate tills and process food and beverage sales accurately.
• Serve food and beverages to students and staff.
• Deliver exceptional customer service.

Skills

Customer service skills

Food hygiene knowledge

Teamwork

Ability to work under pressure

Education

Level 2 food hygiene certificate

Job description

Service Assistant L1 - Permanent
Hours of work: 10 hours a week, Term Time - Monday - Friday 12.00pm - 2.00pm.
Start: Jan 2026 (Date to be confirmed at interview). There is an expectation that you may need to attend training or staff meetings outside of your working hours; this will be paid as overtime.

Salary details: FTE: LG Band 1, point 2. Actual Salary: £5,488 - £5,613 based on experience.

Moat Community College is looking to appoint an enthusiastic and committed individual to join our Catering team. Moat runs its catering provision in‑house, meaning all catering staff are employed directly by the school.

Ideally, for this role, we are looking for someone who holds a level 2 food hygiene certificate and has experience within a similar role. You will be a hardworking individual with a flexible can‑do attitude, an organised approach, comfortable in a customer‑facing environment, and assisting with the smooth operation of our food service. You will work well under pressure in a fast‑paced working environment, enjoy learning new skills, and have enthusiasm for working in a school environment. You will have an awareness of food‑handling procedures and have previously worked as part of a team. An outstanding Service Assistant should comply with all food and health and safety regulations. The successful candidate will have to meet the requirements of the person specification and job description, see 'supporting documents'.

Key Responsibilities

• Operate tills and process food and beverage sales accurately.
• Ensure that transactions are processed quickly and efficiently to minimise wait times.
• Serve food and beverages to students and staff in a timely and professional manner.
• Deliver exceptional customer service, maintaining a friendly and approachable demeanor.
• Handle customer complaints or issues calmly and efficiently, escalating to the line manager when necessary.

In return, you can expect

• Term time only employment (no school holiday working).
• Monday to Friday only.
• Access to the Local Government Pension Scheme.
• Free on‑site parking.
• Free uniform.

If you like the sound of this, we would like to hear from you. Applications will only be accepted via Eteach; CVs and other forms of application will not be considered.