Level 1 Business Analyst

Railpen; Tees Valley; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

28 days annual leave

Railways Pension Scheme

4x Life Assurance cover

Hybrid and flexible working

Maternity and paternity leave

Job summary

Railpen is seeking a Level 1 Business Analyst to turn business needs into clear requirements within the Change & Transformation portfolio. You’ll work with experienced colleagues to document and deliver improvements across projects and smaller change initiatives.

You'll map processes, capture data, support testing, and coordinate stakeholder input while developing your BA capability through coaching and community participation.

Qualifications

• Strong organisational and analytical skills with excellent attention to detail.
• Experience with requirements gathering, process mapping or data analysis.
• Ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication for business and technical audiences.
• Effective stakeholder engagement and relationship-building.
• Structured, evidence-based approach to problem solving.
• Curiosity and willingness to learn and develop independence.

Responsibilities

• Support gathering, analysis and documentation of business requirements.
• Map processes, capture data and analyze information to identify issues and improvements.
• Produce and maintain project documentation and process maps.
• Coordinate stakeholder input, workshops and follow-ups.
• Support definition and sign-off of requirements per governance standards and timelines.
• Assist with testing preparation including drafting test scenarios and evidence gathering.
• Communicate progress updates to stakeholders and users.
• Build BA capability through coaching and participation in the BA community.

Skills

Organisational skills

Analytical skills

Requirements gathering

Process mapping

Data analysis

Stakeholder engagement

Communication skills

Problem solving

Job description

**Business Analyst***Location or Darlington, with hybrid working arrangements.***About the role**At Railpen, we are committed to helping secure our members’ future through responsible investment and continuous improvement. As a Business Analyst (Level 1), you’ll help turn business needs into clear requirements and practical improvements across our Change & Transformation (C&T) portfolio, helping to ensure that business needs are clearly understood, documented and delivered.Working alongside experienced Business Analysts, Project Managers, stakeholders and technical teams, you’ll support analysis activities across projects and smaller change initiatives. This role offers an excellent opportunity to develop core Business Analysis capability through hands-on experience, coaching and participation in the wider Business Analysis community. As your capability and confidence develop, you may also take ownership of discrete analysis activities on lower-complexity work, with appropriate support and oversight.To learn more about Railpen including our values, culture and purpose, visit our careers page **here**.**What you’ll be doing*** Supporting the gathering, analysis and documentation of business requirements, helping teams develop a clear understanding of business needs.* Mapping processes, capturing data and analysing information to identify issues, opportunities and practical improvements.* Producing and maintaining high-quality project documentation, including meeting notes, action logs, requirements documentation and process maps.* Coordinating stakeholder input, workshops and follow-up actions to support effective business analysis delivery.* Supporting the definition, review and sign-off of business requirements in line with agreed governance standards and project timelines.* Assisting with testing preparation activities, including drafting test scenarios, coordinating business users and supporting evidence gathering.* Communicating progress updates, decisions and next steps to stakeholders and business users.* Taking ownership of discrete analysis activities on lower-complexity work as your capability develops, with appropriate support and oversight.* Building your Business Analysis capability through coaching, feedback, hands-on experience and active participation in the wider BA community.**What we’re looking for**We’re looking for a curious, motivated and detail-oriented individual who wants to develop a career in Business Analysis. You’ll be organised and analytical, able to communicate clearly and comfortable working collaboratively with business and technical colleagues. You’ll approach problems in a structured and evidence-based way, ask thoughtful questions and take ownership of agreed actions. A willingness to learn, seek feedback and develop greater confidence and independence will be central to success in the role.**Essential*** Strong organisational and analytical skills with excellent attention to detail.* Some experience of, or exposure to, requirements gathering, process mapping, data analysis or related problem-solving activities. This could have been gained through employment, project work, education or another relevant setting.* Ability to manage multiple priorities and deliver quality outputs within agreed timescales.* Strong written and verbal communication skills, with the ability to engage effectively with both business and technical audiences.* Good stakeholder engagement and relationship-building skills.* A structured, logical and evidence-based approach to problem solving.* Curiosity about how things work, with the confidence to ask questions and constructively challenge existing ways of working.**Desirable*** An awareness of Business Analysis tools, techniques or methodologies, or a willingness to develop this knowledge.* Exposure to testing, business readiness or change delivery activities.* An interest in investment, pensions or financial services.**Why is this role exciting now?**This is an opportunity to build a Business Analysis career in a supportive C&T environment. You’ll gain exposure to different areas of the organisation, learn from experienced colleagues and see how effective analysis helps turn business needs into practical change. As your experience grows, you’ll have the opportunity to take greater ownership of analysis activities and develop your professional capability through our wider BA community.**What you’ll get in return*** A competitive salary (depending on experience) plus generous annual bonus plan* 28 days annual leave plus bank holidays* We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay* 4x Life Assurance cover* We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave* Take a look at the full range of benefits available to support you, click here**Next steps**If you’re excited by the opportunity to make a meaningful contribution and grow your career with us, we encourage you to apply by 8th October 2026.