Lettings Team Leader

Simon Lincoln Recruitment Services; Liverpool; On-site; GBP 36,000; Full time

Job summary

A recruitment services company in Liverpool is seeking a candidate to lead an internal lettings team. Responsibilities include driving conversion rates, overseeing the full tenancy cycle, and producing performance reports. Ideal candidates will possess strong English communication skills, knowledge of lettings legislation, and effective team leadership capabilities. Competitive salary of approximately £35,804.52 plus a 10% bonus offered.

Qualifications

• Solid understanding of lettings legislation and industry best practices.
• Highly organized with strong time-management skills.
• Confident in negotiation and effective communication.

Responsibilities

• Lead a busy internal lettings team and drive enquiry conversion.
• Oversee the full tenancy cycle from enquiry to move-in.
• Produce regular performance and conversion reports.

Skills

Strong written English

Understanding of lettings legislation

Organized with time-management

Confident negotiator

Job description

Salary: £35,804.52 + 10% bonus

Location: Liverpool Sales Office

Reports to: Internal Sales Manager

Team: Lettings & Tenancy Progression

Role Overview

Lead a busy internal lettings team, driving enquiry conversion, delivering great customer service, and ensuring full compliance across the tenancy journey. You’ll support lettings performance across a mixed portfolio – student HMOs, BTR and co-living – while spotting opportunities to improve processes, increase conversion, and support wider business goals.

Key Responsibilities

Team Leadership

• Coach and develop the team to hit KPIs and conversion targets.
• Hold regular 1:1s, monitor performance, and deliver ongoing training.
• Create incentives to keep the team motivated and sales-focused.
• Ensure all processes are followed consistently and compliantly.

Lettings & Tenancy Progression

• Oversee the full tenancy cycle from enquiry to move-in.
• Ensure all enquiries are captured, followed up and converted across all channels.
• Maintain full compliance including Right to Rent, Gas Safety, EPCs and related documents.
• Support with issuing tenancy agreements when required.

Reporting

• Produce regular performance and conversion reports.
• Analyse enquiry and booking trends to support strategy.
• Keep CRM records accurate and up to date.

Customer Experience

• Support customers via phone, email, live chat and social channels.
• Work with operational teams to stay informed about property features.
• Promote retention through consistent, high-quality service.

Skills & Qualifications

• Strong written English.
• Solid understanding of lettings legislation and industry best practice.
• Highly organised with strong time-management.
• Confident negotiator and effective communicator.

Personal Qualities

• KPI driven with a proactive, positive mindset.
• Able to motivate and engage teams.
• Flexible, adaptable and solutions-focused.
• Strong commitment to equal opportunities.