Lettings Coordinator

Prospect Estate Agents; Cupar Muir; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Commission & bonuses

Pension

Smart Tech Scheme

Employee Assistance Programme

Retail discounts app

Cycle to Work

Family Friendly Leave

Professional qualification funding

Job summary

Charters, part of Lomond, the UK’s leading network of Lettings and Estate Agencies, is offering an exciting opportunity in our Brighton Marina office. You will play an active role in tenancy progression and customer service, coordinating references, terms and liaising with stakeholders.

We value detailed, compliant processes, strong communication, and a results-driven mindset. If you have around one year of relevant experience and a desire to learn, you’ll fit right in and grow with our

Qualifications

• 1 year of relevant lettings/estate agency experience.
• Strong communication and negotiation skills.
• Attention to detail and compliance with regulations.

Responsibilities

• Manage tenancy progression including referencing and terms negotiation.
• Liaise with key stakeholders to ensure smooth tenancy processes.
• Ensure all tenancies comply with regulations and documentation.
• Process pre-tenancy payments and high volumes of applications.
• Coordinate appointments and collect post-appointment feedback.
• Assist in marketing properties and gather necessary tenancy documents.
• Maintain focus on individual and team targets.

Skills

Interpersonal skills

Customer service

Communication

Negotiation

Job description

Welcome to Charters, where local knowledge meets strong values and people always come first. As part of Lomond, the UK’s leading network of Lettings and Estate Agencies, we’re proud to operate across 26 branches with a team of over 370 dedicated professionals supporting our customers every day. With extensive industry expertise and a deep understanding of the local market, we’re committed to helping people find, sell, and let their property with confidence. We’re delighted to offer you an exciting opportunity to join our dynamic team in our Brighton Marina office.

Let's talk about the role. It involves:

• Play an active role in reaching key performance indicators (KPIs) and targets, consistently adhering to a results-driven mindset.
• Manage all aspects of tenancy progression including referencing, negotiating tenancy terms and liaising with all key stakeholders
• Ensuring all tenancies proceed in a compliant manner with careful attention to detail
• Collection of pre-tenancy monies and payments, whilst coordinating and managing high volumes of applications.
• Manage all facets of appointment coordination, encompassing pre-appointment confirmations and the systematic collection of post-appointment feedback.
• Assisting in the marketing of properties, liaising with clients and obtaining necessary documentation for each tenancy
• Maintaining focus of individual and team targets for performance and contributing toward shared goals

We're looking for individuals with qualities such as:

• Excited about the prospect of joining a thriving and growing organisation.
• Enthusiastically seeking a dynamic role filled with daily challenges and diverse opportunities.
• Innately skilled in interpersonal relations and dedicated to providing exceptional customer service.
• Showcasing clear and effective communication skills along with strong negotiation prowess.
• Preferably possessing 1 year of relevant experience, but open to candidates with potential and a strong desire to learn.

Here's what you can look forward to:

• 28 days holiday
• You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
• Contributary pension
• Our smart spending app gives you discounts at over 900 retailers
• Our Employee Assistance Programme offers free counselling support sessions
• Get the latest gadgets and appliances with our Smart Tech Scheme
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication.

At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.