Lettings Coordinator

Hireful; Bradford; Hybrid; GBP 29,000; Full time

Job summary

A housing organization is seeking a Lettings Coordinator in Bradford to market properties and onboard customers. The ideal candidate will have experience in lettings, strong communication skills, and be organized. This role offers a salary of £28,793 per annum and supports health and wellbeing with extensive benefits. It's a challenging but rewarding position for those looking to make a positive impact on society.

Benefits

28 days of holiday plus bank holidays

Cash health plan

Gym discounts

Life assurance at three times salary

Dedicated day to volunteer

Qualifications

• Experience in lettings or allocations, with a strong understanding of relevant legislation.
• Willingness to work towards CIH Level 3 Certificate in Housing Practice or equivalent.
• Proven experience building relationships with external partners.

Responsibilities

• Advertise empty homes and onboard new customers.
• Provide support with the application process to customers.
• Ensure properties are advertised fairly and transparently.

Skills

Experience in lettings or allocations

CIH Level 3 Certificate in Housing Practice

Proven experience building relationships

Strong communication skills

Intermediate to advanced proficiency in MS Office

Excellent organisational skills

Strong record‑keeping skills

Education

CIH Level 3 Certificate in Housing Practice or equivalent

Tools

MS Office applications

Job description

A place to create moments that matter.

Location: Bradford, Hybrid
Salary: £28,793 per annum
Hours: 35 hours per week, Monday – Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Are you ready to go above and beyond to market our properties and onboard our customers into their new homes?

We’re looking for an Lettings Coordinator to join our team in Bradford.

As an Lettings Coordinator, your primary responsibility will be to advertise Accent’s empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks.

Moving into your new home should be an exciting experience so you’ll work closely with our customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need.

It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure we're speaking to the volume of customers needed to convert an empty property into a customer's new home.

About you

• Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements.
• CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience.
• Proven experience building successful working relationships with external partners, particularly within the housing sector.
• Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels.
• Intermediate to advanced proficiency in MS Office applications and specific business software.
• Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.
• Strong record‑keeping skills with knowledge of GDPR.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies

We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may have experience of the following: Lettings Coordinator, Lettings Officer, Housing Allocations Officer, Allocations Coordinator, Housing Coordinator, Property Lettings, Housing Officer, Voids & Lettings, Empty Homes Officer, Customer Onboarding, Tenancy Officer, Tenancy Management, etc.

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