Lettings Advisor - Bristol

Bromford; Bristol; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading housing provider in Bristol seeks a Customer Service Representative for its lettings team. This role involves guiding customers through the lettings process and ensuring properties are allocated fairly. The ideal candidate will have a passion for customer service and excellent communication skills, contributing to a community-focused mission. Experience in housing or lettings is beneficial but not essential.

Qualifications

• Experience in a front-line customer-facing role.
• Excellent communication skills with colleagues and customers.
• Positive attitude and ability to prioritize workload.

Responsibilities

• Guide new customers through the lettings process.
• Ensure fair allocation of properties.
• Maintain shortlists for advertised properties.

Skills

Customer service

Communication

Teamwork

Attention to detail

IT skills

Job description

Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Roaming - a mix of working from home and office
Closing Date: Friday 21 November 2025

Are you looking to enhance your career? Do you want to be recognised for doing a great job, working for an organisation certified as a Great Place to work? If you are passionate about providing a level of customer service you would be happy to receive yourself, and you enjoy building relationships and getting to know people - you belong at Bromford.

Our lettings team are responsible for the effective day-to‑day management and delivery of lettings across the business. You'll work with internal colleagues and local authorities to ensure a fair allocation of properties, ensuring they are managed in a timely and accurate manner. If you have experience in housing or lettings, it will help you to quickly adapt and excel in this role.

You will guide new customers through the lettings process, ensuring information and records are gathered and issued following policy and procedures. You will ensure the accurate set up of tenancies and completion of relevant pre‑tenancy checks, working closely with our empty homes team to minimise void time. You will maintain and manage shortlists for advertised properties under the appropriate local authority and Bromford policies, ensuring a fair and transparent process.

Ultimately, your work will help us achieve some important targets, but the most rewarding part of the job is seeing people and families manage their own homes, to build brighter futures and thrive.

You’ll be based in our Chipping Sodbury office, BS37 6JX with regular opportunities for home working. Please note that this role is subject to a basic DBS check.

In this role, we want you to bring:

• Experience in a front‑line customer‑facing role. Experience within housing or lettings will be beneficial to help you hit the ground running but not essential, we are more interested in you being passionate about customer service
• Excellent communication with colleagues and customers alike, in an engaging and welcoming way
• A positive attitude and a consistent, engaged team player. Proactive and able to prioritise and organise your workload
• Supporting our prospective customers through the lettings journey, helping our customers to find the right home so they can thrive
• Working in a high performing team to achieve KPIs and ensuring our homes are let fairly and transparently in line with our policies
• Excellent IT skills, attention to detail, and an excellent work ethic
• Your commitment to our DNA and be a great ambassador for Bromford.

Why join us?

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community‑focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

If you have previous experience in roles such as lettings officer, housing income officer, housing officer, lettings negotiator, estate agent or customer service agent this could be the ideal role for you.

Closing date for applications is Friday 21 November 2025, with interviews taking place at our office in Chipping Sodbury.