Lettings Advisor

CHP; Chelmsford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing organization in Chelmsford is seeking a Lettings Advisor to deliver lettings services and ensure a smooth moving experience. The ideal candidate will maximize property usage and manage the shortlisting process while maintaining strong relationships with stakeholders. Key qualifications include knowledge of social housing and excellent organizational skills. This position promotes hybrid working, with flexible office requirements and offers generous leave and development opportunities.

Benefits

Learning and development opportunities

Employee reward and recognition programme

Employee Assistance Programme

25 days annual leave plus bank holidays

Flexible work hours by agreement

Qualifications

• Understanding of social housing and lettings process.
• Knowledge of data protection legislation and handling sensitive data.
• Experience of dealing with conflict and difficult conversations.

Responsibilities

• Maximise property usage in line with corporate objectives.
• Proactively work with Local Authority partners for lettings plans.
• Manage the shortlisting process and tenancy checks.

Skills

Understanding of social housing and lettings process

Strong interpersonal and influencing skills

Excellent organisational skills

Customer service experience

Job description

We are looking for a Lettings Advisor to deliver the lettings and moving service for all our customers to ensure a smooth moving experience, working collaboratively with the District teams and Customer Resolution Centre in areas of expertise while maintaining strong relationships with key partners internally and externally in line with CHP’s corporate objectives.

What you’ll be doing

• Maximise the turnaround and usage of all properties in line with CHP’s corporate objectives, working closely with Homes and Places teams.
• Work pro‑actively with Local Authority partners to develop high quality lettings plans for all new‑build schemes to help create cohesive and sustainable communities.
• Manage all aspects of the shortlisting process in accordance with the allocations policy, including temporary accommodation.
• Complete references, affordability, and pre‑tenancy checks to identify customers to view our properties and coordinate with relevant District teams to schedule viewings.
• Manage the end‑of‑tenancy process following notification, co‑ordinating with District teams to arrange end‑of‑tenancy inspections and documentation.

What we are looking for

• Understanding of social housing and lettings process.
• Knowledge of data protection legislation and working with sensitive personal data.
• Strong interpersonal and influencing skills.
• Excellent organisational skills with the ability to use your initiative and take a flexible approach in managing conflicting priorities under pressure.
• Experience of working in a customer‑focussed role with proven ability to deal with conflict and difficult conversations.

Please note the office expectancy of this role is as follows: This role will require a minimum of one day a week in the office with potential to increase in the future.

• Learning and development opportunities
• Robust employee reward and recognition programme
• Free and confidential Employee Assistance Programme
• 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
• 37 hours per week – employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

Note

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

Seniority level

Associate

Employment type

Job function

Customer Service

Non‑profit Organizations and Civic and Social Organizations