Letting Specialist

CONNELLS GROUP; Oxford; On-site; GBP 24,000 - 35,000; Full time

Job summary

A leading letting agency in Oxford is seeking a Letting Specialist to join their team. The role involves managing applicants, conducting viewings, and negotiating tenancy terms, all while maintaining high standards of service. The ideal candidate should possess strong customer service skills and have at least 2 years of relevant experience. This position offers a competitive salary and an excellent training program to ensure personal and professional growth.

Benefits

Competitive salary package

Comprehensive induction and training programme

Employee assistance programme

Great work-life balance

Qualifications

• Upbeat, positive mental attitude.
• Ability to communicate effectively and build rapport.
• 2 years of customer service/sales experience.
• Full clean driving licence.

Responsibilities

• Greet and register applicants.
• Manage applicant database.
• Prepare property information for marketing.
• Conduct property viewings.
• Negotiate tenancy terms.

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Team player

Job description

Letting Specialist

An exciting opportunity has arisen for a Letting Specialist to join our team based in Headington. Finders Keepers is built on exceptionally high standards with a clear focus on attention to detail and doing things properly. We pride ourselves on the quality of the property that we let and manage.

Each member of staff is given an excellent training platform. As the market leader in Oxfordshire, Finders Keepers fully invests in its staff from in‑person training to rewards and incentives; these include a great work‑life balance, a high level of support to encourage personal growth and job satisfaction, long‑service awards, internal promotions and quarterly staff meetings.

Key responsibilities include:

• Greet, register and accurately qualify applicants
• Manage and maintain a database of applicants
• Prepare property information and photographs ready for marketing
• Proactively match applicants to available properties
• Respond to incoming property enquiries
• Conduct property viewings and actively sell the benefits of the property
• Negotiate tenancy terms with a high degree of integrity and attention to detail
• Collate necessary tenant information to include Right to Rent documentation
• Provide regular feedback and necessary advice to landlords
• Proactively adjust property listings to minimise void periods
• Contribute to morning and regular team meetings with the Property Management department

Knowledge, skills, experience:

• Upbeat, positive mental attitude
• Ability to communicate effectively and build rapport with different people
• High attention to detail
• Highly organised and proactive
• Good level of written and spoken English
• 2 years customer service/sales experience
• Full clean driving licence
• Team player

Benefits:

• Competitive salary package
• Comprehensive induction and training programme
• Industry recognised training support
• Employee assistance programme
• Internal referral opportunities
• Great work‑life balance

If this sounds like the role for you please apply or for further information visit our website.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

EA06497