Leisure Venue General Manager — Guest Experience Lead

Ruth Wagstaff Recruitment Ltd; Harlow; On-site; GBP 40,000 - 45,000; Full time

Job summary

Ruth Wagstaff Recruitment Ltd in Harlow is seeking a General Manager to lead a high-speed leisure venue, taking full ownership of daily operations and ensuring exceptional guest experiences.

You will drive commercial results, manage wage budgets, and empower a capable team across departments while upholding health, safety and food standards. Revenue opportunities and continuous improvement are encouraged.

Responsibilities

• Lead daily site operations to the highest standards across all departments.
• Keep wage budgets and financial targets on track, driving strong commercial results.
• Maintain outstanding service and operational consistency through effective people leadership and attention to detail.
• Coach, mentor, and develop your crew, building an engaged, capable, and motivated team.
• Collaborate across departments to achieve key performance goals and deliver exceptional guest satisfaction.
• Monitor health, safety, and food standards to ensure full compliance and protect the venue’s reputation.
• Proactively identify new revenue streams and opportunities for improvement.

Job description

Ruth Wagstaff Recruitment Ltd in Harlow is seeking a General Manager to lead a high-speed leisure venue, taking full ownership of daily operations and ensuring exceptional guest experiences.

You will drive commercial results, manage wage budgets, and empower a capable team across departments while upholding health, safety and food standards. Revenue opportunities and continuous improvement are encouraged.