Leisure Technical Manager

TieTalent

London

Hybrid

GBP 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Employee perks and discounts

Work/life balance

Private medical insurance

Career development opportunities

Job summary

A leisure management company is seeking a Leisure Technical Manager in London. This role involves ensuring smooth operation of technical aspects across various leisure activities. Candidates should have a full UK driving license and a proven track record in leisure equipment maintenance. The position offers competitive pay and benefits while supporting a healthy work-life balance.

Qualifications

Proven experience in repairing and maintaining equipment within a leisure or customer-facing business.
Strong understanding of using software systems in a leisure environment.
Highly organized, with the ability to manage multiple tasks across various locations.
Highly organized with ability to manage tasks across multiple sites.
Excellent communication with diverse stakeholders.
Full, valid UK driving license with travel across the UK.

Responsibilities

Coordinate with leisure suppliers to install, commission, and maintain leisure equipment.
Troubleshoot and resolve hardware, software, and mechanical issues.
Maintain and monitor leisure equipment to ensure optimal performance.
Ensure compliance with health and safety standards.
Maintain leisure equipment to ensure optimal performance and minimal downtime.
Ensure leisure activities comply with health and safety standards.
Develop SOPs and training guides for each leisure activity.

Skills

Problem-solving skills

Proactive approach

Organizational skills

Excellent communication

Education

Full valid UK driving license

Tools

Leisure equipment management systems

Software systems in leisure environment

Job description

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The Searchlight Group, operating The Light Cinemas, Light Entertainment, and All Star Lanes, is seeking a Leisure Technical Manager. This role will ensure the smooth operation of all technical aspects of leisure activities across the group (excluding non-technical activities like climbing). Responsibilities include maintaining and troubleshooting mechanical processes, liaising with suppliers, and supporting project development.

The Leisure Technical Manager will play a crucial role in maintaining operational excellence and supporting leisure operations, ensuring a smooth technical experience for guests. This position requires a full, clean driving license and the flexibility to travel across the UK. The successful candidate must also be available for after-hours calls, including evenings, weekends, and bank holidays, on a shared rota basis.

Key Responsibilities:

Coordinate with leisure suppliers to install, commission, and maintain leisure equipment across all sites.
Troubleshoot and resolve hardware, software, and mechanical issues related to leisure activities and point of sale (POS) infrastructure
Implement new technologies (both hardware and software) that align with the company's strategic goals.
Collaborate with the IT and Operations teams to create a reporting process/system for issues, and track and report on these issues at agreed intervals.
Maintain and monitor leisure equipment to ensure optimal performance.
Keep leisure downtime within an agreed target.
Ensure that the Net Promoter Score (NPS) for leisure visits remains above 60.
Ensure that all leisure activities comply with required health and safety standards
Conduct regular audits and maintenance visits for leisure activities, ensuring that all systems meet company standards, and provide reports on performance and maintenance.
Work with the Operations and People teams to create and maintain standard operating procedures and training guides for each leisure activity
Collaborate with Operations to ensure that all relevant team members are fully trained to operate leisure activities and perform troubleshooting and basic repairs.
Work alongside third-party suppliers and contractors to resolve issues in accordance with agreed Service Level Agreements (SLAs).
Liaise with relevant suppliers to stay updated on the latest releases and developments in leisure equipment.
Be available for on-call support during evenings, weekends, and holidays as part of a scheduled system.

About You:

Proven experience in repairing and maintaining equipment within a leisure or customer-facing business.
Strong understanding of using software systems in a leisure environment.
Excellent problem-solving skills and a proactive approach to addressing technical challenges.
Highly organized, with the ability to manage multiple tasks across various locations.
Personable, with excellent communication skills and the ability to engage effectively with a diverse range of stakeholders.
Possession of a full, valid UK driving license, along with the flexibility to travel to sites across the UK

In return, we offer:

Competitive salary
Employee perks, social events and discounts across venues,
A genuine work/life balance
Wagestream access to your earned £££ whenever you need
Private medical insurance or Healthcare Cash Plan
Life Insurance
The opportunity to be part of a new and exciting business venture
Employee assistance programme
Career development opportunities in a growing company

If this role sounds exciting to you and you have the relevant experience, then please APPLY NOW

TITL1_UKTJ

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Engineering and Information Technology
Industries
Technology, Information and Internet

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