Leisure Team Leader

Village Hotels; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure club provider in Cardiff is seeking a dedicated Leisure Club Manager to enhance member satisfaction and maintain smooth operations. The ideal candidate will have a passion for fitness, experience in leisure operations, and strong leadership skills. This role offers comprehensive benefits, including health memberships and discounts, within a fun and inclusive environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on food and drink

Excellent training and development opportunities

Mental health support and well-being programs

Flexible working hours

Company pension scheme

Qualifications

• Experience in managing leisure facilities and customer relations.
• Strong ability to lead and motivate teams.

Responsibilities

• Keep the leisure club operational and running smoothly.
• Maintain member satisfaction through excellent service.
• Coach and develop team members.

Skills

Passion for leisure and fitness

Good knowledge of leisure operations

Attention to detail

Motivational skills

Job description

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well‑oiled machine. It's your job to keep both our members happy, through efficient process and a dedication to customer excellence. Plus our team of fitness‑fanatical crew, to ensure you're getting the very best out of the people around you. A natural leader, you'll understand what makes a workplace great, and motivate your teams to push boundaries, through killer customer service, seamless operations and a passion for all things fitness. You're super organised, so you'll have no problem multi‑tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor.

Qualifications

• A passion for leisure and fitness
• Good knowledge and experience of leisure operations
• Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered
• Motivational and passionate about developing others

And we've got yours. Ready? Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us and we can offer you benefits.

Benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member / friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of well‑being and healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your mental wellbeing first with mental health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and sick pay insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.